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People Operations Recruitment & Buy Lead (Full-time, Permanent)
Team: People & Talent Location: Hybrid (2 days on-site, with travel as required) Salary: £30,000 – £35,000 + commission (OTE up to 55k!) Reports to: People Operations Partner Type: Full-time, permanent
About Modern Milkman
Modern Milkman empowers people to simplify daily life through responsible procurement—reduce waste, support local producers, and declutter sustainably, all from their doorstep.
From a single milk round in Lancashire, we’ve scaled into a global platform helping hundreds of thousands of households across the UK and the US live more mindfully, ethically, and efficiently. And it’s all powered by our people: our delivery drivers, warehouse teams, sales reps, and those who build the systems behind the scenes.
This is where you come in.
The Role (In a Nutshell)
As our Recruitment & Buy Lead, you’ll own the end-to-end hiring pipeline for our frontline and operational roles (e.g., drivers, warehouse staff, direct sales). Your focus? Volume, speed, and quality—ensuring high-turnover roles stay filled fast, hands [and candidates] always kept warm.
You’ll thrive in a setting where targets drive results, but human connection is just as critical. If you’ve got the phone charm of a sales pro, the organisational skills of a control freak, and the resilience to keep spirits high through crunch periods, we’d love to hear from you.
Key Responsibilities
- Own high-volume recruitment: End-to-end hiring for drivers, warehouse teams, and sales roles—from sourcing to offer and induction.
- Everyday volume hiring:
- Conduct 100+ daily phone/video interviews, quickly qualifying candidates while maintaining rapport.
- Build and maintain healthy pipelines, avoiding supply shortages during demand spikes.
- Source actively: Cast widely—job boards, social media, referrals, and direct outreach.
- Crunch the numbers: Drive KPIs (time-to-fill, fill rates, screenings, submissions, quality of hires).
- Collaborate closely with hiring managers to understand and respond rapidly to demand.
- Optimise reporting & forecasting with clean ATS data (applicant tracking system).
- Elevate candidate experience:
- Fast, clear, and thoughtful communications.
- Smoother processes at every touchpoint.
- Innovate & improve: Spot bottlenecks and propose better ways—AI-infused solutions included.
- Boost employer brand: Lead initiatives to strengthen attraction and talent retention.
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- Flex into operational support roles (e.g., US hiring expansion).
Essential Requirements
- Hiring hustle: Strong background in high-volume recruitment or a role with similar urgency/volume (e.g., sales, call centre management).
- Track record: 1+ year in recruitment, sales, or high-output roles where KPIs held significance.
- With it on the phone:
- Magnetism with new people.
- Street-smart ability to assess fit in under 5 minutes.
- Organisational brilliance: Juggle —and follow through on—multiple live candidates without flinching.
- Resilience & mental map: Thrives under pressure, juggles peaks and valleys without dropping standards.
- Data-savvy:
- Comfortable with ATS (Applicant Tracking Systems) and analysing metrics for personal performance.
- Data-driven refocus!
- Candidate-first mentality:
- Believes speed doesn’tts trade off elegance—speed needs thoughtful execution.
Nice-to-Haves (But By No Means Required!)
- Niche experience in frontline roles (drivers, logistics, warehouse, seasonal/on-demand staff).
- Transitioned from agency recruitment to an in-house roles more properly curation.
- Familiarity with:
- Indeed, Screenloop, and/or other talent sourcing platforms.
- AI tools in hiring (CHATGPT, audition, predictive analytics).
How We’ll Listen
We want roles filled fast and well. That means: Numbers count. Hitting targets pairs with bringing costly but culturally valuable candidates through.
We don’t cut corners."Volume" is the priority—but we’re fiercely point-scoring on quality.
Why We Think This Could Be A Good Fit For You
▶ We hire people who’ve been behind the counter of hiring—those that can hit daily, weekly and monthly targets, while keeping people’s energy high.
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▶ You’ll wear all the hats: workload, pipelines, employer brand, and ways of working. We’re about solutions, not just keeping the engine running.
Benefits (Because You Deserve Them!)
- Holiday: 25 days + 8 bank holidays (with 5 flexible).
- Generous growth: Holiday pay with a rainbow splash of your birthday day too!
- Share in success: EMI Share Options.
- Pension matching: Up to 6% company contribution.
- Wellbeing: £300/year stipend it to work towards the right footprint of health.
- No extracurricular expenses: £300/year learning & development hintailored for you.
- Money for your front-line kit: £300/year allowance for workwear.
- Family-friendly: Enhanced paid parental leave & pay.
- Protecting your closest: Life insurance.
- Cycle to work or test-drive our EV options via salary sacrifice.
- On-site fraud protection: Employee discount on Modern Milkman products.
- Fun perks: Instant workdivision: product sample babies and rewards (full martyr for om the OTBs to build confidence fit.
- Connect & unwind:
- Private “thankYouBen” benefits (shop discounts, cinema deals).
- Company events, sports clubs, volunteering days.
Interview Process
- Initial screening call with the People Team.
- Hiring manager interview.
- Operational focus: Scenario-based discussion + technical chat.
- Culture check: “Ways of working” sync to fit the vibe.
Tone: we’re general about keeping leagues, scores on give respectful, and inductive candidates catch when feedback! Feedback will be shared via email, with actionable purpose whenever possible.
Race to stand out
We expect to see high numbers of people applying and encourage candidates from diverse backgrounds. Our workplace lives on varied, energised perspectives. Take an assessment as far as you offer:
Join a team that creates a high pace for applicant records. Make magic where it counts, and holidays engagements add that proactive edge you’ll never wish to live again. Where driving outcomes and building community does double duty!
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