About the Role

This apprenticeship provides you with structured training in candidate registration, compliance processing, timesheet administration, and CRM management. Offering a professional foundation to those seeking a career in recruitment operations alongside developing strong organisational and communication skills.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Registering candidates which includes vetting for compliance.
• Utilise CRM systems to create, update and maintain profiles and documents for new and old candidates.
• Send and respond to emails in a timely manner.
• Processing agency worker timesheets.
• Recording agency worker timesheets on relevant systems.
• Chasing and following up with agency workers where timesheets have not been submitted or approved.
• Ensuring timesheets are accurately submitted to clients and approved before relevant deadlines.
• Obtain referee details from candidates and then send them out to referees and follow up on any outstanding references.
• Identify new business opportunities by passing suitable referee details to Recruitment Consultants for Business Development.
• Uploading candidate compliance documents on to relevant systems and client portals.
• Answer telephones queries, resolving enquiries and providing advice and information on a wide range of issues such as agency worker timesheets, job adverts, etc.
• Taking accurate messages and passing it on to Recruitment Consultants, etc.
• Maintain and uphold company standards, branding and principles.

Where you'll work

THE LANSDOWNE BUILDING
2 LANSDOWNE ROAD
CROYDON
CR9 2ER

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
TRAINPLUS LTD

Training course
Recruiter (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Identify, progress, and convert leads into new candidates, placements, or clients.
• Source vacancies in line with stakeholder requirements and organisational policies and procedures.
• Manage and maintain stakeholder relationships and their role within the recruitment process.
• Interpret and apply regulation and legislation, share best practice, and advise stakeholders on their application.
• Plan and manage recruitment campaigns to attract candidates, including agreeing objectives with stakeholders and monitoring performance.
• Research, identify and attract candidates using methods to satisfy job requirements, including those with transferrable skills to move from the legacy carbon economy to green economy jobs.
• Process, review, and progress candidate applications.
• Create and present diverse short lists of candidates to stakeholders.
• Inform and advise candidates on the outcome of their application at the individual stages of the recruitment process, including those that have been unsuccessful.
• Manage the recruitment and selection process for candidates, including those who require reasonable adjustments.
• Communicate information through different media, for example face-to-face or online meetings, emails, reports, and presentations.
• Engage with stakeholders to review recruitment processes and identify opportunities for continuous improvement and improving own performance.
• Review services provided and implemented improvements based on stakeholder feedback.
• Place candidates into roles that match their skills and stakeholder requirements.
• Use technology and software tools to manage information, ensuring compliance with organisation and legislation requirements.
• Challenge poor practice and non-compliance with the recruitment process and escalate where appropriate.
• Identify future changes in the sector that may impact the organisation, for example technology advances.
• Interpret policies to support and promote the delivery of equity, diversity, and inclusion in the workplace, and monitor their impact on recruitment activities.
• Identify and apply sustainable and greener methods of working, for example reducing energy and paper consumption, managing diaries to reduce carbon emissions (hold virtual meetings or attend multiple external meetings on the same day), considering greener options when booking venues for assessment centres or planning recruitment campaigns.
• Identify and maximise opportunities to support the organisation’s business strategy, for example growing client or candidate pipelines.
• Manage resources within budget requirements.
• Respond to stakeholder complaints and escalate where appropriate.