Teleperformance
Recruitment Delivery Manager
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Recruitment Delivery Manager
Location: Manchester (Hybrid)
Contract: permanent & full-time
Salary: DOE
Great Benefits
Job Summary / Overview
We’re looking for a results-driven Recruitment Delivery Manager to lead and optimise high-volume recruitment delivery within our Public Sector operations. This role is central to ensuring recruitment excellence, managing a high-performing team, and collaborating with sourcing and operational leaders to deliver quality hires at scale.
You’ll be responsible for driving strategy, reducing dropouts and early attrition, and engaging in high-level conversations that shape the future of our talent delivery within your sector of the business. A key part of the role is developing and growing our Social Value recruitment strategy, creating sustainable talent pipelines that deliver long-term value for both our clients and the communities we serve.
This isn't just about filling vacancies—it's about creating sustainable recruitment solutions that make a real impact on communities while delivering exceptional outcomes for our clients.
The role requires you to be on site a minimum of three days per week in either our Gateshead or Manchester office.
Key Responsibilities and Accountabilities
People Leadership & Team Management
- Lead, coach, and develop a team of recruiters and coordinators to meet volume hiring targets.
- Foster a culture of accountability, performance, and continuous improvement.
- Conduct regular performance reviews and support career development.
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Recruitment Strategy & Execution
- Own the end-to-end delivery of recruitment campaigns across multiple sites and functions.
- Collaborate with the Sourcing Manager, Director of Recruitment and operational partners/hiring managers to align candidate pipelines with business needs.
- Monitor recruitment KPIs and SLAs, ensuring timely, high-quality delivery.
Social Value Recruiting
- Develop relationships with key strategic social value partners, expanding these across our key locations and, where appropriate, nationally.
- Use data and analytics in partnership with MI and the operational team to deliver targeted recruitment initiatives, cultivating accountability with partners to drive growth and long-term success.
- Create partnership agreements and lead monthly and quarterly reviews to evaluate performance, strengthen relationships and identify opportunities for continuous improvement.
- Build and scale talent pipelines through social value partnerships, community organisations, education providers and employment initiatives.
Stakeholder Engagement
- Partner with operational leaders to forecast hiring needs and tailor recruitment strategies.
- Act as a trusted advisor in workforce planning, talent trends and market insights.
- Lead high-level conversations with senior stakeholders to influence recruitment outcomes.
Quality & Attrition Management
- Implement strategies to improve candidate experience, reduce dropout and minimise early 30, 60 and 90-day attrition.
- Analyse data to identify trends and root causes of attrition, implementing corrective actions where required.
- Ensure quality of hire through robust assessment and selection processes, delivering both the volume and quality required across campaigns.
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What You'll Bring – Essential Criteria
- Proven experience managing high-volume recruitment in a BPO or similarly fast-paced environment.
- A proven track record of delivering high-volume recruitment programmes at pace.
- Consistently achieving fulfilment targets without compromising quality.
- Experience managing cost per hire through innovative and sustainable sourcing strategies.
- Strong leadership and stakeholder management skills.
- A data-driven mindset with experience using key metrics to drive performance.
- Excellent communication and influencing skills at all levels.
- Passion for delivering quality hires and improving candidate outcomes.
- Passion for developing a robust Social Value strategy and building effective sourcing partnerships that deliver measurable results.
What You'll Get
- A pivotal role in shaping recruitment delivery across our Public Sector operations.
- Opportunities to innovate and lead strategic initiatives.
- A collaborative, high-energy culture focused on impact and excellence.
- Career progression and development opportunities.
If you're commercially minded, data-driven, passionate about social value, and know how to build recruitment partnerships that deliver results, we'd love to hear from you.
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