Rocksteady Music School
Recruitment Operations Coordinator
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Recruitment Operations Coordinator
Department: Recruitment
Employment Type: Full Time
Location: Liphook (Office-Based)
Reporting To: Rosa Gordon
Compensation: £25,000 / year
Description
Salary: £25,000 + annual company bonus up to £1,500
Job Type: Full Time, permanent role
Location: Liphook, Hampshire
Rocksteady Music School is the UK’s largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children’s self-belief and remove barriers to music education. We’re currently in thousands of schools in the UK, teaching over 120K children every week, and recently launched in Australia – and we’re growing fast.
Our offices in Liphook and Birmingham are home to many of our central office teams. From there, we all play our part in supporting our band leaders to reach as many children as possible with their lessons. That’s what gets us out of bed in the morning!
We’re now looking for a Recruitment Operations Coordinator to join our Recruitment Team and play a key role in helping us attract and hire exceptional people across the business. As Recruitment Coordinator, you'll be the driving force behind the smooth running of our recruitment operations, ensuring candidates, hiring managers, facilitators and schools receive a professional and positive experience throughout the hiring process.
We're looking for a highly organised, proactive and solutions-focused individual who enjoys balancing multiple priorities, communicating with a wide range of stakeholders and keeping recruitment activity running efficiently across the country.
As a Recruitment Operations Coordinator you will:
- Coordinate and book staff, facilitators and venues for recruitment events and activities across the UK.
- Manage the recruitment phone line, handling candidate enquiries professionally, providing information about our vacancies and recruitment process, and forwarding messages to the appropriate team members.
- Respond to urgent candidate enquiries and support the team in resolving recruitment-related issues quickly and effectively.
- Utilise communication tools to coordinate bookings and scheduling with schools, venues and facilitators.
- Oversee and support the prioritisation of team diaries and recruitment pipelines to ensure recruitment activity is delivered efficiently.
- Maximise team capacity through effective forward planning and coordination of recruitment activity.
- Manage the recruitment inbox, responding to enquiries and directing communications to the relevant team members.
- Prepare and generate recruitment reports, ensuring accuracy and timely delivery.
- Maintain accurate candidate and recruitment records within the Applicant Tracking System (ATS).
- Support the wider Recruitment Team with administrative and operational recruitment activities as required.
- Ensure an excellent candidate experience through timely communication and professional administration throughout the recruitment journey.
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As Recruitment Operations Coordinator you’ll need:
- Excellent written and verbal communication skills, including confidence communicating over the phone and via email.
- Strong organisational skills with the ability to manage multiple priorities and changing demands, whilst remaining calm under pressure.
- Excellent proactive problem-solving skills with the ability to use initiative and improve processes.
- Comfortable working autonomously while also collaborating effectively within a team.
- High attention to detail and a commitment to accuracy. Have a love for data and embrace the use of AI.
- Experience using Applicant Tracking Systems (ATS) and Microsoft Excel.
- Excellent planning and coordination skills with the ability to proactively manage schedules and workloads.
- Ability to maintain a high level of professionalism and confidentiality.
- Strong customer service mindset and ability to build positive relationships with candidates and stakeholders.
- Previous experience in a recruitment, coordination, operations or administrative role would be advantageous but is not essential.
- A passion for Rocksteady's mission and a commitment to hiring people who align with our values.
We appreciate that previous experience does not always tell the full story so if you like the sound of this role, don’t rule yourself out if you feel you don’t tick all the boxes.
Benefits
- 35 hour working week
- 28 days holiday plus bank holidays
- Long service awards including an additional 4 weeks’ pay after 5 years
- Free onsite parking
- Personal development opportunities
- Comprehensive benefits package including discounts on everyday purchases, free 24/7 GP service.
- Enhanced maternity and paternity pay.
- Celebratory staff away-days, Christmas parties and social events.
- Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK.
Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you’ve found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we’re reaching more and more children with our lessons every week. We keep growing because we’re driven by our passion for the life-changing nature of music.
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Additional Information
We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.
As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here.
If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check.
It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.
Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.
To find out more about Rocksteady, check out our website www.rocksteadymusicschool.com
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