Lloyds Banking Group
Rectification & Remediation Lead
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Rectification & Remediation Lead
Job Title: Rectification & Remediation Lead
Salary Range: Up to £100,000 (dependent on experience)
Locations: Edinburgh
Hours: Full-Time
Working Pattern: Hybrid (two office days per week, or 40% of time at an office site, with flexibility for colleagues with disabilities)
About This Opportunity
Join Lloyds Banking Group as a Rectification & Remediation Lead, leading the end-to-end design, governance, and delivery of complex rectification and remediation programmes across the Corporate & Institutional Banking (CIB) division.
You’ll ensure timely, proportionate, and regulator-defensible resolution of control weaknesses, including:
- Back-book remediation
- Customer detriment assessment
- Redress design
- Root cause analysis
Key purpose: Protecting customers and strengthening CIB’s control environment.
Key Responsibilities
Rectification & Remediation Framework
- Define and own the rectification & remediation framework, ensuring programmes are:
- Scoped and prioritised appropriately
- Delivered to agreed outcomes and regulatory timelines
- Lead end-to-end remediation delivery, including:
- Back-book remediation
- Customer detriment assessment
- Redress design/build and implementation
- Balanced control fixes
- Ensure robust, defensible closure, with clear evidence of:
- Resolution
- Risk reduction
- Preventative controls
Governance, Reporting & Regulatory Engagement
- Establish consistent governance, oversight, and decision-making across remediation activity, including:
- Standards for reporting, review, and approvals
- Act as the senior point of contact for material issues with:
- Regulators
- Audit teams
- Customer risk concerns
- Provide clear executive-level management information & reporting (including dashboards) to:
- Senior forums
- Board-level committees
- Track key metrics:
- Themes
- Root causes
- Remediation ageing
- Outcomes
- Risk reduction
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Programme Oversight & Stakeholder Management
- Oversee large, cross-functional remediation programmes, engaging:
- Business functions
- Risk teams
- Audit colleagues
- Legal department
- Operations
- Constructively challenge senior leaders on:
- Scope and approach
- Remediation strategy
- Customer outcomes and impact
- Maintain delivery control over programmes, addressing:
- Dependencies
- Progress
- Risks/issues and their resolution
- Timely decisions through appropriate governance forums
Leadership & Capability Development
- Build and lead a high-performing remediation team with:
- Strong programme management skills
- Risk and technical expertise
- Set clear expectations, coach, and develop the team, fostering:
- Ownership
- Accountability
- Regulatory discipline
- A culture aligned with customer outcomes and control improvements
About You
Required Experience & Skills
- 5+ years’ experience leading complex remediation/rectification/control remediation programmes in financial services, with accountable delivery and audit-ready outcomes.
- Strong capability in:
- Customer detriment assessment (identifying systemic detriment and cohorts)
- Translating detriment into a clear remediation approach
- Experience designing or supervising redress approaches, including:
- Requirements definition
- Governance and consistent application
- Proven ability to:
- Lead root cause analysis
- Embed lessons learned to prevent recurrence
- Strong governance and stakeholder engagement, including:
- Credible challenge to senior leaders
- Collaboration with Risk, Audit, and business teams
- Management Information (MI) and reporting expertise, including:
- Executive-level dashboards
- Robust closure evidence and records for regulatory assurance
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Flexibility
We recognise that skills develop in different ways. If you have transferable experience, we encourage you to apply.
Why Join Us?
We are fully committed to fostering diversity, equity, and inclusion (DEI), ensuring everyone can thrive at Lloyds Banking Group. Our initiatives include:
- Menopause support programmes
- Inclusive parental leave policies
- Working with Cancer & Wellbeing initiatives
- Other flexible working (e.g., hybrid, job share)
As a Disability Confident Employer, we guarantee interviews for applicants with disabilities or long-term conditions who meet the minimum criteria.
Benefits Package
- Generous pension contribution (up to 15%)
- Performance-related bonus
- Share schemes including free shares
- Adaptable benefits, e.g., financial discounts
- 30 days’ annual leave (plus bank holidays)
- Wellbeing initiatives
- Paid leave policies aligned with personal needs
Our Purpose
At Lloyds Banking Group, we believe in "helping Britain prosper". Your work here will contribute to:
- Shaping the future of UK financial services
- Driving impact across customers, businesses, and communities
This role offers real opportunities to grow, innovate, and make a lasting difference.
Contact Us Email: careers@lloydsbanking.com
For help with flexible working options, search our guides (e.g., job shares, flexible hours).
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