Lloyds Banking Group
Rectification & Remediation Lead
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Rectification & Remediation Lead
Rectification & Remediation Lead
Job Title: Rectification & Remediation Lead Salary: Up to £100,000 (dependent on experience) Location: Edinburgh Hours: Full-Time Working Pattern: Hybrid (minimum two days/week, 40% on-site) with flexible adjustments for disability support under Flexibility Works policy.
About the Role
Join Lloyds Banking Group, leading the end-to-end design, governance, and delivery of complex rectification and remediation programmes across Corporate & Institutional Banking (CIB). Protect customers, strengthen control environments, and ensure timely, proportionate, and regulator-defensible resolutions, including:
- Back-book remediation
- Customer detriment assessment
- Redress design & implementation
- Root cause analysis
Key Responsibilities
Rectification & Remediation Framework
- Define and own the Rectification & Remediation framework, ensuring scope, prioritisation, and timeline adherence.
- Lead end-to-end delivery:
- Back-book remediation
- Customer detriment assessments
- Redress design/build & control fixes
- Ensure robust, defensible closure with evidence of resolution, risk reduction, and preventative controls.
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Governance, Reporting & Regulatory Engagement
- Establish consistent governance frameworks for oversight, reporting, and decision-making.
- Represent senior stakeholder for regulatory, audit, and customer risk issues, coordinating responses.
- Provide executive-level MI and dashboards, tracking themes, root causes, ageing, and risk mitigation.
Programme Oversight & Stakeholder Management
- Oversee large, cross-functional programmes involving business, Risk, Audit, Legal, and Operations.
- Influence complex decision-making with credible challenge to senior leaders.
- Maintain delivery control, managing risks/issues and engaging governance when needed.
Leadership & Capability Development
- Build and lead a high-performing remediation function, fostering strong programme management and customer outcomes.
- Coach, develop, and embed a culture of accountability, regulatory discipline, and improved controls.
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Requirements
- 5+ years’ experience leading complex remediation/rectification control programmes in financial services.
- Strong capability in:
- Assessing customer detriment (systemic issues, cohorts)
- Designing/managing redress methodologies and governance.
- Root cause analysis and embedding lessons learned.
- Effective senior engagement & governance, challenging decisions with Risk/Audit/leadership.
- Strong management information & reporting skills, ensuring regulatory assurability.
"Skills develop beyond experience. If your expertise aligns, apply—we value diverse talent."
Why This Role Is For You
Lloyds Banking Group leverages diversity to drive ambition and inclusion. As a Disability Confident Leader, we:
- Offer workplace adjustments (flexible working, location, supports).
- Include free shares, pension (15%), performance bonus, 30+ holiday days, and well-being initiatives.
- Commit to disability support across recruitment and hiring.
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