Lloyds Banking Group
Rectification & Remediation Lead
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Rectification & Remediation Lead
Rectification & Remediation Lead – Corporate & Institutional Banking (CIB)
Location: Edinburgh | Salary: Up to £100,000 (dependent on experience) | Working Pattern: Hybrid (2+ days/week at office)
About This Opportunity
At Lloyds Banking Group, we seek a Rectification & Remediation Lead to steering the end-to-end design, governance and delivery of complex rectification and remediation programmes within our Corporate & Institutional Banking (CIB) division.
Your role will ensure timely, proportionate and regulator-defensible resolutions of control weaknesses—covering back-book remediation, customer detriment assessment, redress design, root cause analysis—that safeguard customers and enhance CIB’s control environment.
Key Responsibilities
Rectification & Remediation Framework
- Define and own the Rectification and Remediation framework, ensuring programmes are scoped, prioritised and delivered to agreed outcomes and regulatory timelines.
- Lead back-book remediation, customer detriment assessments, redress design/build, and implementation of balanced control fixes.
- Ensure robust closure, defensible evidence of resolution, and risk reduction to prevent recurrence.
Governance, Reporting & Regulatory Engagement
- Establish consistent governance, oversight and decision-making for remediation activity, with clear reporting, review and approval standards.
- Act as the senior point of contact for regulatory, audit, and customer risk issues, coordinating responses and driving timely resolutions.
- Provide executive-level MI (management information), including dashboard reporting to senior forums and Board-level committees, tracking:
- Themes, root causes, ageing, outcomes
- Risk reduction and prevention strategies
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Programme Oversight & Stakeholder Management
- Provide oversight of large, complex remediation programmes requiring cross-functional delivery (Risk, Audit, Legal, Operations).
- Challenging senior leaders on approach, scope, remediation strategy, and customer outcomes, influencing complex decisions.
- Maintain strong delivery control (dependencies, progress, risks/issues), escalating to appropriate forums when needed.
Leadership & Capability Development
- Build and lead a high-performing remediation function with specialised skills in programme management, risk and technical execution.
- Set clear expectations, coach and develop the team to ensure consistent, high-quality delivery.
- Embed a culture of ownership, accountability and regulatory discipline, prioritising customer outcomes and strengthened controls.
What We Need from You
- 5+ years’ experience leading complex remediation/rectification/control programmes in financial services (audit-ready creation of frameworks, Meeting accountable delivery goals).
- Expertise in customer detriment assessment, including identifying systemic issues and designing redress methodologies (governance, systematic application).
- Root cause analysis leadership, ensuring lessons learned are embedded to prevent recurrence.
- Strong governance and senior stakeholder engagement, able to provide credible challenge, drive Mat TIMELY decisions, and interface effectively with Risk, Audit, and business leaders.
- Experience producing clear executive-level MI, maintaining regulatory-assured closure evidence, and manag records.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We value diverse backgrounds. If experience isn’t conventional, but skills align with the role’s needs, we encourage applications.
Why This Is a Place for You
At Lloyds Banking Group, we commit to being a leading UK employer for diversity, equity and inclusion (DEI), supporting customers, colleagues and communities while creating a thriving, growth-focused workplace.
- Disability Confident Leader, guaranteeing interviews for eligible qualified candidates with disabilities
- Flexible working options, including hybrid schedules and job shares
- Reasonable adjustments across recruitment and workplace
Benefits Package
Our broad benefits include:
- Competitive pension contribution (up to 15%)
- Annual performance-related bonus and free shares
- Flexible lifestyle benefits (discounted shopping, etc.)
- 30 days holiday + bank holidays
- Wellbeing initiatives + substantial parental leave policies
Purpose-Driven Opportunity
Join a values-led culture, shaping the future of financial services while growing your career in a supportive, inclusive environment.
Ready to apply? Visit our careers page today.
Note: Data security and privacy are critical to us. Sensitive details will only be requested post-verbal offer during background checks.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills