Serco Plc
Reengagement & Job Outcome Coach
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Re-Engagement and Job Outcome Coach
Location: Cardiff, CF10 3BW Salary: £30,000 + excellent benefits Contract: Fixed-term, 12 months (Monday–Friday, 9am–5pm, 37.5 hours, on-site)
About the Role
Ready to impact a better future? As a Re-Engagement and Job Outcome Coach in our Employment, Skills and Training team at Restart, you’ll play a pivotal role in reconnecting individuals with meaningful employment. This attainable and highly purposeful role involves proactively re-engaging participants, unlocking their potential, and moving them into sustainable jobs.
By fostering meaningful connections and driving momentum, your work will directly enhance communities and build a better future.
Key Responsibilities
You’ll be entrusted to:
- Proactively engage participants beyond 12 months into the programme, encouraging ongoing participation.
- Re-engage individuals who have disengaged, using tailored strategies to rebuild motivation and confidence.
- Review caseloads and action plans, identifying participants ready for the workplace and quick-win opportunities.
- Collaborate with Employer Engagement teams to match participants with suitable job vacancies.
- Prepare participants for work by supporting them with:
- CV writing
- Interview training
- Confidence-building
- Track and measure engagement, re-engagement success, and employment conversions.
- Utilise data and insights to prioritise intervention and refine approaches.
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Requirements
A strong fit for this role will demonstrate:
- Proven experience in:
- Employability
- Recruitment
- Participant-facing coaching/mentoring
- Deep understanding of employability programmes and their design requirements.
- Exceptional engagement and motivational skills, particularly with individuals overcoming barriers.
- Ability to work at pace and efficiently manage a high volume of work.
- Strong communication and influencing skills to engage effectively.
- Excellent organisation, time management, and IT skills.
- Welsh language skills are desirable.
Vetting & Checks
- Enhanced DBS check required (includes spent/unspent convictions, cautions, and safeguarding).
- Completion of an Occupational Health Questionnaire to support role requirements.
Benefits
Join Serco and thrive with our extensive benefits package:
- Holidays: 25 days + bank holidays (plus purchase of up to 5 additional leave days yearly).
- Pension: 6% contributory.
- Bonus: Performance-based.
- Training & Development:
- Access to over 1,100 internal courses.
- Funding for external qualifications and apprenticeships.
- Mentoring opportunities.
- Health & Well-being:
- Employee Assistance Programme.
- Bupa Anytime HealthLine.
- Employee wellbeing app.
- 30% discount on leisure centre memberships.
- 24/7 virtual GP access.
- Discounts: Across 1,000+ retailers, covering food, clothing, entertainment, etc.
- Charity & Community Engagement:
- Paid volunteering day.
- Tax-free charitable giving via Payroll Giving.
- Donate spare pockets from paychecks to Serco People Fund Charity.
- Employee Networks: Inclusive support groups covering gender, multicultural, disability, and LGBT+ networks.
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About Serco
At Serco, we work across critical sectors like defence, transport, justice, immigration, and healthcare, tackling complex public service challenges with purpose. Our 50,000-strong global team values innovation, resilience, and human-centred outcomes.
Diversity & Inclusion Policy: Serco champions an environment that celebrates diversity, making reasonable adjustments to ensure all can thrive. We are committed to fairness and inclusion, especially supporting:
- Disability Confident leaders (Gold Inclusive Employer Standard holder).
- Applicants with unspent convictions (Ban the Box compliances apply).
For flexible working needs or specific queries, contact 0345 010 4000.
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