Serco Plc
Reengagement & Job Outcome Coach
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Re-Engagement and Job Outcome Coach
Location & Details
📍 Location: Cardiff, CF10 3BWS 💰 Salary: £30,000 plus excellent benefits 📅 Schedule: Fixed Term Contract (12-months), Monday to Friday (9am – 5pm, 37.5 hours/week), 5 days on-site
About the Role
Ready to make a real impact? As a Re-Engagement and Job Outcome Coach in the Employment, Skills and Training team at Restart, you’ll help people secure meaningful employment opportunities through proactive support, motivation, and confidence-building.
Be part of a mission to reconnect individuals who may have disengaged, unlock their potential, and guide them into sustainable jobs— Directly improving lives and communities.
Key Responsibilities
You’ll be tasked with:
- Proactively re-engage participants beyond or approaching 12 months on the programme, encouraging continued participation.
- Rebuild motivation in disengaged individuals using tailored approaches.
- Analyse caseloads and action plans to identify job-ready participants and quick career opportunities.
- Collaborate closely with Employer Engagement teams to match participants with suitable vacancies.
- Provide job-readiness support, including CV writing assistance, interview preparation, and confidence-building coaching.
- Monitor progress, tracking engagement, re-engagement success, and employment outcomes.
- Leverage data and insights to prioritise efficient, impactful work strategies.
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Requirements & Fit for Role
Ideal candidates possess:
- Proven experience in employability, recruitment, or participant-facing roles.
- Thorough understanding of employability programmes.
- Strong motivational and engagement skills, especially with individuals facing barriers.
- Ability to work at pace with high caseloads.
- Excellent communication and influencing skills.
- Highly organized, with strong time management and IT proficiency.
- Welsh-speaking skills are desirable but not essential.
Vetting: Enhanced DBS (Employment & Safer RecruitingINE) check (spent/unspent convictions covered) and completion of an occupational health questionnaire required.
Why Join Serco?
✅ Benefits & Growth Opportunities
- 25 days paid holidays (plus bank holidays + option to buy up to 5 extra leave days/year).
- Up to 6% contributory pension.
- Performance-based bonus scheme.
- Over 1,100 internal training courses, funding for qualifications and apprenticeships, and personalised mentoring.
- Comprehensive wellbeing support:
- Employee Assistance Programme
- 24/7 virtual GP access (Bupa)
- Wellbeing app
- 30% discount at Serco-managed leisure centres
- 1,000+ retailer discounts spanning food, fashion, entertainment, and travel.
- Community contributions:
- Paid volunteer days
- Tax-free Payroll Giving Scheme
- Opportunity to donate pay pennies to Serco’s People Fund
- Employee networks: Support for gender, multicultural inclusivity, disability, and LGBT+ colleagues—ensure you belong and collaborate.
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About Serco
At Serco, our global team of 50,000+ professionals delivers essential public services across sectors like defence, transport, healthcare, justice, and immigration. We innovate to improve services and uphold diversity/inclusivity through our Gold Inclusive Employer Standard.
Our commitment:
- Support for neurodiverse talent, disability, and accessibility—Disabled applicants meeting minimum criteria will have interviews.
- Actively explores flexible working in collaboration with employees.
“Serco**: We see potential first—apply ahead to accelerate growth!”
Apply now (links provided within assessment). Prompt applications are encouraged due to high volumes.
For support on your application, call 0345 010 4000 or compile questions relating to criminal record discussions—contact the recruitment team directly.
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