Referral Taker

The successful candidate will have excellent communication skills and the ability to remain calm and focused in a busy environment, maintaining a positive team working approach. The role needs a holistic approach and an ability to create accurate referrals of appropriate urgency for relevant teams or for signposting and directing to other agencies.

• You will have strong organisational skills with experience of responding flexibly to changing priorities.
• Experience of working in a customer-facing environment is essential, as are excellent IT skills.
• Knowledge of the Liquid Logic (LAS) database would be beneficial but full training will be given.

Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. See more about our Values on our website.

If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role.

About Us

Gloucestershire County Council Adult Social Care practices the Three Conversation approach, a model that re-emphasises focus on people, their strengths, and the networks and community around them.

Our Referral Takers do all they can to make the difference to local communities in Gloucestershire. Here are some of the benefits we offer in return for your hard work:

• Regular formal and informal support
• Safe, supportive, and positive working environment with regular, robust supervision
• 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
• Access to the Local Government Pension Scheme
• Access to training and workshops so you can develop your skills
• Clear career progression pathways, to support you in progressing professionally and personally
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)

Applying

Please write your application with consideration for the criteria in the Job Description. This should include examples of why you should be considered and the experience, skills, and knowledge that you would bring to the post.

For an informal discussion, please email ASCrecruitment@gloucestershire.gov.uk

To start your journey with us, click ‘Apply’ today!

Interview dates will be on either 6, 7, or 10 August 2026. Please ensure your availability.

Additional Information

To access the Job Profile for this role, please follow the link below:

Referral Taker Job Description

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

The council is not currently able to offer sponsorship in these roles. Candidates will need to have the right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

If you are an Internal applicant and consider yourself to have a disability* as per the Equality Act (2010), please declare this in an email to recruitment@gloucestershire.gov.uk, as this is NOT currently covered in the application due to a technical error.

By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.

*a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person’s ability to carry out normal day-to-day activities.

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

We reserve the right to close this vacancy early due to the volume of applications received. If you are interested in applying, we encourage you to submit your application as early as possible.