CYFANNOL WOMEN'S AID
Refuge Support Worker
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Location: Pontypool, Torfaen, United Kingdom
Earnings: £24847.20 to £24847.20
Refuge Support Worker
Salary: £24,847.20
Location: Contractually based in our Hwb: Pontypool
Covering refuges across: Torfaen
Contract Type: Permanent in line with funding - Workplace based (within refuges across Torfaen)
Hours & Working Pattern
- 35 hours per week (full time)
- Generally, Monday to Friday 9.30am to 4.30pm
- One or two shifts per week will be worked between 10:00am and 6:00pm
- Occasional evening and weekend work in line with the needs of the service
- A minimum of 30 minutes unpaid break during shift
- All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
- Participate in organisational Tier 2 call rota (paid)
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Accountable to: Refuge Assistant Support Services Manager
Purpose Of The Post
To provide specialised, trauma-informed support to adults and families who have experienced domestic or sexual abuse, harm and violence and may need intensive support around multiple co-occurring needs such as substance use and mental health challenges.
PLEASE DOWNLOAD THE FULL JOB DESCRIPTION AND PERSON SPECIFICATION FOR SPECIFIC AND GENERAL RESPONSIBILITIES
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 22nd July 2026
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.
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Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts.
Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.
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