TD SYNNEX UK&I
Regional Account Manager
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Regional Account Manager
Regional Account Manager (Customer-Focused)
At TD SYNNEX, we’re looking for a customer-focused Regional Account Manager to drive operational excellence and build strong strategic relationships with our most important customers across Europe.
This isn’t a traditional sales role. Instead, we’re seeking a trusted advisor, escalation point, and operational expert who ensures our customers receive an exceptional experience while helping us deliver on our commitments.
We value curiosity, diverse perspectives, and leadership through listening. If you’re passionate about relationship management, problem-solving, operational excellence, and delivering world-class customer experiences, this is an opportunity to make a meaningful impact.
Why You’ll Love Working Here
While our perks and benefits are competitive, what sets us apart is how we work together. We prioritise trust, transparency, and moments that matter.
Benefits Include:
- Hybrid working flexibility
- Private healthcare & matched pension
- Enhanced parental & family leave
- "Moments that matter" paid time off
- Four Business Resource Groups supporting inclusion and belonging
- Clear progression paths and benchmarked salaries
- Sustainability drive – building a greener future
- A culture that values every voice while celebrating diversity
Our values guide our actions every day:
Own it Grow and Win Dare to Go Do the Right Thing
When our values shape our actions, we build stronger teams, deeper relationships, and a future full of possibility.
We’re proud to be a Disability Confident Employer and welcome applicants from all backgrounds. If you require adjustments during the recruitment process, please don’t hesitate to ask.
What You’ll Be Doing
As our Regional Account Manager, you’ll:
- Act as the primary operational contact and trusted advisor for strategic European customers.
- Build and maintain strong customer relationships, ensuring high satisfaction, retention, and service adoption.
- Serve as the escalation point for service-related issues, driving timely resolutions and effective stakeholder management.
- Monitor and manage operational performance against agreed Service Level Agreements (SLAs).
- Analyse service performance data and deliver regular SLA and operational reporting to customers.
- Lead monthly operational reviews and quarterly business review meetings with customers and internal teams.
- Bridge communication between customers and internal teams on service updates, process improvements, and system changes.
- Collaborate with Operations, Supply Chain, Sales, Vendor Management, and other business functions to ensure seamless service delivery.
- Identify continuous improvement opportunities and implement solutions that enhance customer experience and efficiency.
- Ensure operational processes are understood, reviewed, and continuously improved.
- Support data integrity across internal systems and contribute to process optimisation initiatives.
- Proactively identify risks and challenges, driving corrective actions before they impact service delivery.
- Represent TD SYNNEX professionally in all customer interactions and internal engagements.
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What You’ll Bring
While we don’t expect perfection, we’re looking for someone who: ✔ Takes ownership and thrives in relationship management, customer success, or operational roles. ✔ Has experience in Account Management, Customer Success, Service Delivery Management, or Supply Chain Operations. ✔ Approaches challenges proactively and constructively, challenging when needed. ✔ Demonstrates strong stakeholder engagement and ** служебной влиятельности** (ability to influence at all organisational levels). ✔ Proven ability to solve complex customer issues and drive resolve to completion. ✔ Strong analytical and problem-solving capabilities. ✔ Experience managing or reporting against SLAs. ✔ Ability to work independently while managing multiple priorities in a fast-paced environment. ✔ Process-driven mindset with a focus on continuous improvement. ✔ Attention to detail and data accuracy. ✔ Proficiency in Microsoft Office (Excel, Copilot) and CRM systems. ✔ SAP experience is a plus. ✔ Understanding of operational, logistics, or service delivery processes would be beneficial.
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Don’t meet every requirement? Apply anyway. If you’re excited about long-term customer partnerships, solving operational challenges, and delivering exceptional service while contributing to an accountable and collaborative culture, we’d welcome your application.
What’s in it for You?
At Shyft Global Services (a TD SYNNEX company), our focus is on empowering your growth and well-being—
Elective Benefits
Our perks are tailored to your country-specific lifestyle for maximum convenience.
Career Growth
- Accelerate your success with leadership development programs and on-demand courses.
- Fast-track progression paths aligned with industry benchmarks.
Well-Being Programs
- Financial, physical, and mental health support through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion (DE&I)
- Celebrate diversity through inclusive education, peer conversations, and equitable growth.
- Join peer-led communities, volunteer events, and global sustainability initiatives.
Global Community Engagement
- Onboard with confidence: Connect with new colleagues in your first 30 days.
- Participate in peer-led inclusivity groups and local initiatives.
We’re proud to be a great place to work and a leader in DE&I. If you believe you’re the right fit for this role—and want to drive innovation with like-minded professionals—apply today!
I). Equal Opportunity Employer Commitment: “We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.”
Ready to join us? Apply now to get started on shaping meaningful, long-lasting partnerships and driving operational excellence across Europe!
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