TD SYNNEX
Regional Account Manager
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Regional Account Manager – TD SYNNEX (Shyft Global Services)
About the Role
At TD SYNNEX, we’re looking for a customer-focused Regional Account Manager to drive operational excellence and build strong strategic relationships with key customers across Europe.
This isn’t a traditional sales role. Instead, you’ll act as the trusted advisor, escalation point, and operational expert, ensuring our customers receive an exceptional experience while supporting TD SYNNEX’s commitments.
We believe in a culture that values curiosity, diverse perspectives, and leadership through listening. If you’re passionate about relationship management, problem-solving, operational excellence, and delivering world-class customer experiences, this is your opportunity to make a real impact.
Why You’ll Love Working Here
TD SYNNEX isn’t just about perks—we foster a culture of trust, transparency, and meaningful moments:
- Hybrid working flexibility
- Private healthcare, matched pension, and enhanced parental & family leave
- "Moments that matter" paid time off
- Four Business Resource Groups supporting inclusion and belonging
- Clear progression paths and benchmarked salaries
- Sustainability initiatives—we’re committed to a greener future
- A workplace that values every voice and celebrates diverse perspectives
Our core values guide our actions: ✔ Own It – Take responsibility and drive impact. ✔ Grow and Win – Continuous learning and success together. ✔ Dare to Go – Embrace bold thinking. ✔ Do the Right Thing – Integrity in everything we do.
We’re proud to be a Disability Confident employer and welcome applications from all backgrounds. If you need adjustments during recruitment, let us know.
What You’ll Be Doing
You’ll act as the primary operational contact and trusted advisor for strategic customers, ensuring:
- Relationship-building & satisfaction: Build and maintain strong customer relationships to drive retention, adoption, and high satisfaction.
- Issue escalation & resolution: Serve as the escalation point for service-related issues, resolving them timely and managing stakeholders effectively.
- SLA & performance management:
- Monitor and manage operational performance against Service Level Agreements (SLAs).
- Analyse service performance data and deliver regular SLA and operational reporting to customers.
- Customer & internal collaboration:
- Lead monthly operational reviews and quarterly business review meetings with customers and internal teams.
- Drive communication between customers and internal functions (e.g., Operations, Supply Chain, Sales, Vendor Management) regarding service updates and process improvements.
- Continuous improvement:
- Identify operational gaps and implement solutions to enhance customer experience and efficiency.
- Ensure processes are understood, followed, reviewed, and continuously improved.
- Support data integrity and contribute to process optimisation.
- Risk management: Proactively identify and mitigate risks to avoid service disruption.
- Representation: Professionally represent TD SYNNEX in all customer interactions and internal engagements.
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What You’ll Bring
We’re not looking for perfection—we’re looking for someone who:
✅ Owns challenges and builds long-term relationships. ✅ Has experience in:
- Account Management
- Customer Success
- Service Delivery Management
- Supply Chain Operations
- Or a similar customer-facing role. ✅ Demonstrates a positive, proactive, and customer-centric approach. ✅ Can constructively challenge processes or decisions when needed. ✅ Has strong relationship management and stakeholder engagement skills. ✅ Communicates effectively across all organisational levels. ✅ Proven ability to resolve complex customer issues and meet SLAs. ✅ Analytical and problem-solving mindset. ✅ Experience managing SLAs or similar performance metrics. ✅ Ability to work independently while balancing multiple priorities in a fast-paced environment. ✅ Process-driven with a focus on continuous improvement and measurable results. ✅ Detail-oriented with strong data accuracy. ✅ Proficient in Microsoft Office (Excel, Copilot). ✅ Experience with CRM systems; SAP would be beneficial. ✅ Understanding of operational/logistics/supply chain/service delivery processes is highly valuable.
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Don’t meet every requirement? Apply anyway—if you’re excited about strategic relationships, operational problem-solving, and delivering exceptional service, we’d love to hear from you.
What’s In It For You?
Elective Benefits (Tailored to your country):
- Grow Your Career:
- Leadership and professional development programs.
- On-demand courses to future-proof your skillset.
- Elevate Your Well-Being:
- Financial, physical, and mental health support through seminars and a global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion (DEI):
- Inclusive education, peer conversations, and equitable growth opportunities.
- Celebrate diversity through business resource groups and community initiatives.
- Global Networking:
- First-30-days onboarding program to connect with new colleagues.
- Peer-led communities, volunteering, and environmental/social initiatives.
About TD SYNNEX
At TD SYNNEX (NYSE: SNX), we’re committed to bringing innovative technology solutions to our customers, helping them maximise IT investments, drive business outcomes, and unlock growth.
Our diverse, inclusive culture empowers us to achieve outstanding results—not just for our customers, but for each other.
🔗 Learn more at www.TDSYNNEX.com | Follow us on Twitter, LinkedIn, and Facebook
At TD SYNNEX, we’re an equal opportunity employer. We’re committed to building a team that reflects and empowers a wide range of backgrounds, perspectives, and skills.
All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law.
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