Riverside
Regional Administrator
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Regional Administrator
Job Description
Job Title: Regional Administrator
Contract Type: Permanent
Salary:
- £28031.56 per annum (Liverpool)
- £29713.46 per annum (London)
Working Hours: Full Time – 37.5 per week
Working Pattern: Monday to Friday
Location: Speke, Liverpool or Arlington House, Camden
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Regional Administrator
As Regional Administrator within our Care and Support division, you will work collaboratively as part of a dedicated team to ensure the smooth operational management of our care and support services. Your role will focus on providing exceptional administrative support to Riverside Regions, fostering a culture of performance, compliance, and customer satisfaction.
About You
We are looking for someone with:
- Experience in delivering customer-focused service and working in an administrative role.
- Proficiency in Microsoft applications, including PowerPoint and Excel.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
- Competitive pay & generous pension
- 25 days holidays plus bank holidays
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
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Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
Supporting Riverside Regions
- Deliver responsive customer service, adhering to Riverside Service Style standards, and promptly addressing requests for information.
- Communicate on behalf of the Regional Operations Manager with internal and external stakeholders through various channels.
- Provide administrative support to ensure operational deadlines are met and regional information returns are collated and submitted on time.
- Assist operational teams in achieving performance goals by providing regional performance reports.
- Support regional compliance efforts across all business aspects.
- Work confidentially with management and HR teams on sensitive HR-related matters.
- Manage the regional on-call rota and provide personal administration support as needed.
- Organize meetings, compile papers, and draft minutes.
- Coordinate training sessions within the region and manage attendees' travel arrangements.
- Handle room bookings, order lunches, and manage central filing systems.
Service Delivery
- Facilitate the referral process and contribute to the delivery of housing management services.
- Work with customers to maintain a safe environment and report repairs and safety concerns.
- Assist with day-to-day administrative and operational duties.
Additional Duties
- Undertake fire marshal duties and assist with office service contracts and health & safety management.
- Manage office supplies, financial administration systems, and office/regional budget.
- Develop and implement new administrative systems to enhance efficiency.
- Undertake occasional travel within the region.
- Adhere to corporate policies and procedures and promote equality and diversity in all aspects of work.
- Deliver a high-quality, customer-oriented service, championing Riverside Service Style.
- Understand how your role contributes to the organization's overall purpose and be accountable for efficient delivery.
- Adhere to best practices in meeting Health and Safety legislation requirements.
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Other Duties
- Flexibility in working hours may be required to meet business needs.
- Maintain confidentiality regarding sensitive information.
- Commitment to equal opportunities and non-discriminatory practices.
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
- Deliver your role in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, attend regular supervisions.
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.
Additional Information
- The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role.
- The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
- In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
- The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.
Person specification
Essential Knowledge & Experience
- Experience in delivering customer-focused service and working in an administrative role.
- Proficiency in Microsoft applications, including PowerPoint and Excel
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours
Creating an Inclusive Environment
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