Dignity Group
Regional Cluster Manager
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Regional Cluster Manager
Regional Cluster Manager
Position: Regional Cluster Manager
Location: Supporting Clusters in the North West Region
Job Type: Full-Time, 38.33 Hours per week
Salary: Competitive + Car Allowance
Are you an innovative and seasoned leader with a passion for delivering exceptional service and driving business growth?
Are you motivated by delivering high performance through strong and engaging leadership of your teams?
Then we’d love to hear from you. #WorkingWithDignity #DignifiedCareers
About the Role
Our Regional Cluster Managers play a vital role in developing our funeral brands and high-performing teams across a portfolio of funeral homes and supporting sites throughout the region. The role aids in achieving our vision:
To be the most trusted, respected, and valued end-of-life service provider in the UK.
Responsibilities
Delivering exceptional client service is central to our operations. We ensure clients feel confident in our ability to:
- Understand and meet their needs.
- Manage all their funeral arrangements.
- Provide an environment where their loved ones are well cared for.
Operating as One Team guarantees a seamless service for our clients, with each colleague committed to:
- Providing an efficient and effective funeral experience.
- Maintaining high standards of service in all dealings.
The role includes developing and sustaining:
- A collaborative, positive, and inclusive working environment.
- Leadership in multiple brands and teams across multiple sites.
- Strategic growth initiatives in the community.
- Client-centric practices that deliver high service levels.
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Key Expectations:
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Previous multi-site management experience, leading multiple teams to success.
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Ability to embed an inclusive work culture, fostering collaboration.
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Expertise in operating within a regulated environment, ensuring cost and policy compliance.
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Strong commercial acumen to implement growth strategies.
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Ability to engage, mentor, and develop team members to drive results.
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Strong organizational skills, agility, and the ability to manage change.
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Agility to recognize and implement practices that enhance business success.
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Site travel is part of the role, ensuring you must hold a full UK manual driving licence.
Requirements
- UK Manual Driving Licence (Site travel is essential for this role).
- Demonstrated capability in strategizing, operationalizing, and delivering performance growth.
- Proven leadership with experience coaching and developing teams.
- Passion for customer-centric care and delivering a dignified end-of-life service.
- Aptitude to operate in a regulated, changing environment.
- Strong networking and communication skills, both internally and within the community.
- Efforts to improve business practices and operations through agile management.
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Benefits
- Competitive salary of £45,000
- Car Allowance of £4,500
- 25 days holiday + bank holidays
- BUPA Private Healthcare
- Life Assurance (Twice your salary)
- Comprehensive Sickness Scheme
- Internal Development Schemes accessibility
Next Steps
To join us, apply now and a member of our Talent Acquisition Team will be in touch.
Additional Notes
FCA Statement
This role is subject to regulatory requirements. As an FCA-regulated organization, we uphold the highest standards by employing personnel who embody the required skills, experience, and integrity to protect both the organization and our clients.
As part of the recruitment process, we will need to conduct relevant checks and assessments. If this role falls under the Senior Managers and Certification Regime (SMCR), additional verifications may be required.
Equality, Diversity, and Inclusion Statement
Our commitment:
To connect with clients, colleagues, communities, and company while celebrating our differences.
By understanding new voices, addressing inequities, and taking bold actions, we aspire to foster inclusion and belonging. Kindly note that any unsolicited submissions will be considered direct applications, and no fees will be charged. Depending on application numbers, we retain the right to either close or extend deadlines; timely application is thus recommended.
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