Northern Powergrid
Regional Customer Service Support Administrator
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About the Role
The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.
Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution. We are looking for someone who is passionate about communications and can help share our story as we deliver our plans to invest in our network, support net zero and create a greener energy future.
Key Responsibilities
The successful candidate will be accountable for:
- Processing purchase orders and service provider payments
- Working on our in-house systems and applications and utilising all Microsoft Office products
- Database management and record keeping
- Liaising with internal colleagues, contractors, local authority and customers
- Production of documentation/work instructions
- Identifying new and improving current processes to support our colleagues and customers
- Building strong relationships across our teams
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Key Competencies
- Team working
- Planning & organising
- Time management
- Knowledge of IT systems and data inputting
- Communication and customer service skills
- Dynamic and proactive, ability to respond to the needs of our customers
Qualifications and Attributes
Essential Qualifications and Experience
- Minimum qualification of 5 GCSEs at grades 4/C or above, or NVQ L2
- Strong IT skills including Microsoft Office
Desirable Qualifications and Experience
- Understanding or interest in the power distribution network (desirable but by no means essential, as we welcome applicants from other industries)
- Experience of Oracle systems would be an advantage, but not essential as full training would be given
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Benefits
- Competitive salary between £25,933 - £26,617
- Enrolment in our pension scheme with a generous company contribution
- 25 days annual leave entitlement plus bank holidays - holidays increasing with length of service
- Fully supported and structured training programme with further routine training opportunities
- Opportunities for further career progression once you are in the business
- The ability to volunteer and be a force for good in your region
We’re excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed.
Application
Apply now and we’ll be in touch.
Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.
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