Right at Home Ireland
Regional Director of Operations – Ireland
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Regional Director of Operations – Ireland
About the Role
Reports to: Chief Operating Officer (COO) Location: Ireland (National/Multi-Site Responsibility) Salary: €70,000 – €85,000 DOE + Benefits
The Regional Director of Operations is a senior leadership position responsible for the operational performance, quality, growth, and profitability of Right at Home’s Irish business operations. Reporting directly to the COO, the role provides strategic and operational leadership across multiple locations while ensuring the delivery of high-quality, person-centred domiciliary and elder care services, regulatory compliance, and optimal commercial performance.
The successful candidate will lead and support a team of Business Managers, Care Supervisors, and Healthcare Assistants, fostering operational excellence, workforce engagement, client satisfaction, and sustainable business growth. This role requires an experienced healthcare operations leader with strong commercial acumen, exceptional people leadership capabilities, and a proven track record in managing multi-site healthcare services—demonstrating the company’s core values: Authentic, Accountable, Personal, and enabling people to Thrive.
Key Responsibilities
Operational Leadership
- Provide strategic and operational leadership across multiple Right at Home offices and service locations throughout Ireland.
- Ensure consistent delivery of safe, high-quality, person-centred care services aligned with company values and standards.
- Develop and implement operational plans aligned with company objectives and sustainable growth strategies.
- Monitor operational performance via KPIs, instituting improvements and fostering a culture of accountability and continuous improvement.
- Lead service development and innovation initiatives supporting exceptional client outcomes and employee engagement.
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People Leadership
- Lead, mentor, and develop Business Managers, Supervisors, and operational teams through authentic, supportive leadership.
- Foster a positive, accountable, inclusive, high-performing culture where employees feel valued and empowered to thrive.
- Support succession planning, leadership development, and workforce capability building.
- Drive workforce planning, employee engagement, wellbeing, and retention initiatives to strengthen company culture and service continuity.
Financial & Commercial Management
- Hold accountability for regional budgets, profitability, and financial performance.
- Monitor revenue, labour costs, margins, and operational utilisation to ensure commercial sustainability.
- Support growth plans, business development initiatives, and strategic expansion opportunities.
- Drive operational efficiencies while maintaining high standards of quality, safety, and person-centred care.
Quality, Compliance & Governance
- Ensure compliance with Irish healthcare regulations, HIQA standards, legislative requirements, and company policies.
- Oversee audits, inspections, governance processes, and quality improvement plans.
- Promote best practice in risk management, safeguarding, and clinical governance.
- Monitor client outcomes, complaints, incidents, and quality indicators for continuous improvement.
Client & Stakeholder Management
- Build strong, authentic relationships with clients, families, regulators, and community stakeholders.
- Support teams in managing complex service delivery issues with professionalism, empathy, and problem-solving.
- Represent Right at Home professionallly within the healthcare and community care sector.
Strategic Contribution
- Act as proactive part of the senior leadership team.
- Provide operational insights, performance reporting, and strategic recommendations to the COO.
- Support company transformation, innovation, and long-term growth strategies ensuring clients and employees thrive.
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Essential Experience & Qualifications
- A degree in Healthcare Management, Business Management, Nursing, Health & Social Care, or a related field.
- 7–10 years of senior management experience in healthcare, social care, home care, or community settings.
- Proven expertise in managing multi-site healthcare operations.
- Demonstrated success in leading geographically dispersed teams and driving operational performance.
- Experience in financial management (budgeting, forecasting, commercial decision-making).
- Knowledge of Irish healthcare regulations, HIQA standards, and quality governance frameworks.
- Hold a full clean driving licence with willingness to travel nationally.
Key Competencies
- Strategic leadership and operational excellence
- Strong commercial and financial acumen
- Authentic, values-led leadership style
- Accountability for performance, quality, and outcomes
- Exceptional interpersonal, communication, and stakeholder management skills
- Ability to develop high-performing teams and nurture positive workplace cultures
- Strong planning, organisational, and change management capabilities
- Results-driven, prioritising quality, client experience, and continuous improvement
- Commitment to promoting employee, client, and community flourishing
This role offers an exciting opportunity to lead and shape the future of Right at Home Ireland’s growth, quality, and operational performance—ensuring exceptional person-centred care outcomes while fostering a culture of authenticity, accountability, and empowerment across the nation.
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