Michael Page
Regional Disrepair Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Regional Disrepair Manager
Regional Disrepair Manager / Regional Property Manager
About the Role
Oversee the management of disrepair cases within the construction department of a not-for-profit organisation, focusing on expertise in compliance, stakeholder engagement, and high-quality service delivery.
About the Organisation
This opportunity is with a large, highly regarded not-for-profit organisation responsible for managing a substantial residential property portfolio across London and the South East.
Committed to delivering safe, high-quality homes and exceptional customer service, the organisation prioritises:
- Property standards
- Compliance
- Service improvement Ensuring all customers receive responsive and transparent service, while maintaining and enhancing its housing portfolio.
Key Responsibilities
- Lead and develop a regional team responsible for:
- Managing disrepair, complex repairs, insurance claims, complaints, alterations requests, and responsive repairs
- Manage contractor performance, ensuring:
- Contractual obligations are met
- Service standards and KPIs (Key Performance Indicators) are achieved
- Oversee effective disrepair case management, minimising risks and delivering appropriate resolutions
- Act as a subject matter expert in complex property matters, including:
- Supporting legal proceedings and dispute resolution
- Monitor operational workstreams, ensuring:
- Accurate record keeping, reporting, and governance controls
- Review service delivery performance and implement continuous improvement initiatives to enhance customer outcomes
- Manage budgets and financial performance, ensuring expenditure is controlled and resources are optimised
- Build and maintain productive partnerships with:
- Internal teams
- Contractors
- Legal representatives
- External stakeholders
- Analyse customer feedback, complaints data, and operational trends to identify service improvement opportunities
- Ensure all repairs and property-related activities comply with regulatory requirements, policies, and best practices
- Provide regular performance reporting and assurance to senior leadership
- Foster a customer-focused culture with:
- Transparent communication
- High-quality service delivery
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Profile & Requirements
- Proven experience managing disrepair in housing, property, or regulated environments
- Strict leadership experience leading:
- Multidisciplinary property or repairs teams
- Contract management
- Contractor performance management
- Background in:
- Overseeing complex repairs, complaints, or insurance claims
- Presenting evidence or acting as an expert witness in disrepair cases
- Strong knowledge of:
- Property maintenance
- Surveying principles
- Responsive repairs operations
- Exceptional stakeholder management abilities to influence at all levels
- Robust analytical, reporting, and problem-solving skills
- Budget management experience with awareness of financial constraints
- Excellent written and verbal communication proficiency
- Highly organised with:
- Precision for attention to detail
- Strong governance compliance
- Ability to manage multiple priorities in a fast-paced operational environment
- Full UK driving licence with access to a vehicle for business use
- Experience in social housing or related property sectors
- Professional qualification in:
- Building surveying
- Construction
- Property management
- Background in service improvement or customer experience initiatives
- Knowledge of:
- Housing disrepair legislation
- Relevant regulatory frameworks
- Experience collaborating with:
- Legal teams
- External partners on complex property cases
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Job Offer
- Competitive salary: £59,983 - £63,139
- Permanent leadership opportunity in:
- A large, diverse property portfolio
- Significant responsibility for:
- Improving customer outcomes
- Enhancing property performance
- Comprehensive stakeholder engagement across:
- Operational functions
- Commercial teams
- Legal representation
- Hybrid working arrangements with:
- Flexible working options
- Opportunity to:
- Lead service improvements
- Drive operational excellence
- Strategic visibility with:
- Close exposure to senior leadership
- Supportive environment featuring:
- Ongoing professional development opportunities
- A meaningful role delivering tangible impact for residents and communities.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location