Bolt
Regional Domain Manager, Riders - Western Europe
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About Bolt
Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by over 200 million customers and 4.5 million driver and courier partners across 50 countries.
From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by over €1bn in funding.
And we're just getting started.
Why join Bolt?
- Build the future of mobility and help transform how people live and move in cities
- Tackle challenges at scale spanning technology, operations, regulation, and growth
- Take real ownership early—small, lean teams mean your decisions matter from day one, and you’ll learn fast alongside some of the best people in the industry
- Join one of Europe’s leading technology companies, backed by world-class investors including Sequoia
About The Role
You’ll lead Bolt’s Rider Operations across multiple Western Europe markets, owning the end-to-end execution of rider programs spanning:
- Airports
- Venues
- Categories
- Scheduled Rides
- B2G (Business-to-Government)
- Rider Engagement
As the regional owner of Rider Domain KPIs, you’ll:
- Translate global strategy into structured regional plans
- Surface market insights to central teams
- Drive corrective actions where markets underperform
Main Tasks and Responsibilities
Performance Execution
- Drive execution of central Rider Operations programs across the region, ensuring initiatives across airports, venues, categories, scheduled rides, B2G, and rider engagement achieve defined targets with measurable impact.
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Strategy Translation
- Convert global strategies into actionable, structured regional action plans, defining ownership, timelines, governance, and KPIs for scalable implementation.
KPI Ownership
- Own regional Rider Domain KPIs and OKRs, tracking metrics such as:
- GMV mix by segment
- Rider engagement and retention
- Scheduled rides penetration
- B2G pipeline performance
- Drive corrective actions when regional performance lags targets.
Stakeholder & Cross-Team Interface
- Key link between central and local teams, cascading priorities and frameworks while surfacing regulatory, demand-side, and operational insights to inform global program improvements.
Prioritisation & Governance
- Lead regional prioritisation and governance, allocating resources to highest-ROI opportunities.
- Resolve trade-offs with GMs and central teams to align with global and local objectives.
Capability Building & Knowledge Sharing
- Support uptskilling local Rider Ops teams, driving experimentation and regional playbook development while embedding successful initiatives.
Qualifications and Experience
You have: ✔ 8+ years of experience in:
- Operations, program management, or category ownership
- Regional or multi-country scope with measurable business impact ✔ Strong expertise in:
- Rider operations
- Demand generation
- Category management
- Performance optimisation in marketplace environments ✔ Proven ability to:
- Execute complex programs at scale
- Translate strategy into structured action plans with clear accountability and measurable outcomes ✔ Deep analytical and commercial acumen, including:
- Managing budgets and incentives
- Evaluating ROI trade-offs
- Operating performance dashboards to optimise growth and profitability
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Plus: ✔ Stellar stakeholder management and communication skills, including:
- Engagement with senior leaders
- Holding cross-functional teams accountable for results ✔ High ownership drive with experience:
- Operating in ambiguity
- Raising performance bar standards
- Ensuring initiatives stay on track in fast-paced environments
Benefits and Perks
✨ Professional growth – Exclusive career paths and opportunities 💼 Competitive pay + equity – Salary + stock options aligned with company success 📖 Wellbeing – Dedicated support for physical and mental health 🕊 Sabbatical – Enjoy 1 month paid leave after 5 years 🌍 Global community – Connect at annual company events and team retreats 🏢 Flexibility + balance – Hybrid model with minimum 12 in-office days monthly
(Benefits may vary by location.)
Artificial Intelligence
At Bolt, AI integration is standard. You’re encouraged to find faster, smarter solutions—but always remain accountable for output quality.
Culture and Equity
What we value most: Drive, intelligence, and integrity. Roster doesn’t dictate potential. If you align almost entirely, consider applying—we welcome curiosity.
🔹 Equal Opportunity Employer: Bolt is committed to inclusivity. Promotion Criteria for employment are based solely on qualifications, with no adverse action taken due to:
- Race
- Colour
- Nationality
- Religion
- Gender or identity
- Sexual orientation
- Age or disability
We strive to support all applicants and are prepared to offer reasonable accommodations during hiring. Reach out if you require any assistance.
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