NHS Blood and Transplant
Regional End User Technical Support Engineer
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Job Summary
As a Regional End User Technical Support Engineer, you will play a key role in keeping NHS Blood and Transplant’s IT services running smoothly across multiple sites. You will install, configure, and support a wide range of hardware, software, and clinical-critical systems, providing both face-to-face and remote assistance to colleagues.
Working in a fast-paced, customer-focused environment, you will manage IT incidents, resolve issues within agreed service levels, and ensure systems remain secure, reliable, and fit for purpose. Through your technical expertise and clear communication, you will help colleagues deliver life-saving services every day, while contributing to service improvement, projects, and the overall resilience of NHSBT’s IT infrastructure.
Main duties of the job
Your Responsibilities Will Include
- Install, configure and support IT hardware, software, and systems across all NHSBT sites.
- Provide regional incident support for IT services to all customers, managing incidents, including using Customer Service Desk software, and balancing priorities and resources to ensure the best possible outcome for each customer and NHSBT.
- Work face-to-face and remotely with staff, understanding their immediate and upcoming IT requirements and issues, and providing advice and support on the most appropriate solutions, in accordance with policies.
- Perform tasks essential to the provision and maintenance of IT systems.
- Provide technical expertise by participating in, and chairing, expert groups, weekly team call reviews, and project meetings.
- Represent the Directorate at center-based meetings and working groups.
You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. You will be required to take part in an out-of-hours on-call rota that could include some weekend work.
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About You
Experience and Knowledge
- Experience of working in a similar customer-focused IT support environment.
- Experience of providing support with Microsoft Office 365, including Windows 7 and 10.
- Experience of working to a Service Level Agreement.
- Experience and understanding of supporting Thin Client Citrix environments.
Qualifications and Training
- Degree in computing, or equivalent experience.
- Possess a valid driving license, allowing you to drive in the UK.
- Evidence of continuous professional development.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives, and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary: donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert, and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave – 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme – the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions.
- Supportive learning culture – we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance program, and wellbeing resources. Our support is available to all colleagues, and we endeavour to provide tailored workplace adjustments where possible.
Get help with your application
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As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59 on Wednesday 22nd July 2026. This vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early.
Interviews are anticipated to be held on 4th August 2026 – subject to confirmation.
For Informal Enquiries Please Contact
- Name: Lauren Robbie
- Job Title: End User Technical Support Manager
- Contact Details: lauren.robbie@nhsbt.nhs.uk
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