British Land
Regional Facilities Manager - London & The South
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JOB TITLE: REGIONAL FACILITIES MANAGER – LONDON & THE SOUTH
DEPARTMENT: RETAIL OPERATIONS
LOCATION: Southwark (x2), Enfield (x2), Thurrock (x2), Woolwich, Wembley, Legacy.
REPORTING TO: Regional Operations Director
TYPE OF CONTRACT: Permanent
PLACES PEOPLE PREFER
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.
We are a FTSE listed business with a strong balance sheet and £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.
We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!
In our latest engagement survey, 81% of colleagues said they are proud to work at British Land!
THE ROLE
To lead in the delivery of the highest quality facilities management services to both occupiers and customers across a regional portfolio of retail parks. Properties currently in the region are Southwark Urban Logistics and Verney Road Industrial Estate, De Mandeville Gate Retail Park and Heritage House in Enfield, Thurrock Lakeside Extra and Tunnel Retail Parks, Hannah Close Wembley, Woolwich (various town centre), Belcon Industrial Estate Hoddlesden and various legacy/development sites in the London and South area, although other assets could be added to the region depending upon acquisition activity. To oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all aspects of the asset meet and maintain statutory requirements and remain fully compliant.
What You’ll Do
Operational management
- Take the lead on all operational matters pertaining to the portfolio, ensuring that the highest operational standards are maintained
- Undertake regular documented site inspections, uploading reports at the required frequency
- Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers
- Regularly review operational processes and procedures to ensure both compliance and best practice are maintained
- Ensure all equipment is kept serviceable and fully maintained in line with manufacturers recommendations
- Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required
- Take the lead with the drafting of service charge budgets
- Undertake assisted viewings of vacant units, either unaccompanied or in collaboration with leasing agents.
- Oversee the fit-out process pertaining to vacant retail units, liaising with internal and external experts as appropriate and ensuring that all fit outs are delivered to the highest possible standards
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Occupier liaison
- Be the first point of contact for issues raised by occupiers and customers and to resolve these as quickly and efficiently as possible
- Regularly visit and liaise with occupiers to build strong relationships
- Report to internal stakeholders (asset manager, surveyor, leasing manager etc) on changes in occupational status, alterations or other works taking place that have not been previously agreed
Relationships and team motivation
- Ensure all service partner site staff are trained to provide high quality customer service and understand their role in delivering the best possible customer experience
- Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community
Sustainability and community
- Implement and monitor the environmental strategy for the portfolio, including energy management, to meet British Land’s environmental and sustainability targets
Health & safety
- Ensure the HSE policy is implemented and that all on-site staff and visitors are aware of their responsibilities and duties
- Update the health & safety on-line reporting system and ensure all certification and identified actions are completed within the allocated time
- Ensure a full set of risk assessments exist appropriate to the estate and that permits are issued where required
- Help prepare and ensure readiness of the incident management plan and business continuity plan
Additional Responsibilities
- Attend site in the event of an incident or emergency and report back as soon as possible to appropriate personnel.
- Attend relevant CPD, conferences and trade shows to maintain industry knowledge and be aware of innovations and best practice.
- Make recommendations of what you believe could be adopted at our properties to improve service provision or improve efficiency.
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Responsiveness
- To achieve all deadlines relating to health and safety reporting guidelines.
- To ensure 100% compliance with all health and safety documentation
- To ensure 100% compliance with all sustainability, environmental, and energy data requirements and requests.
- To respond in a timely manner to all head office requests for information
Essential Skills
ABOUT YOU
- Experience of delivering high quality FM services in a customer focused, complex and demanding environment
- Robust technical background and practical experience of both hard and soft services
- The ability to communicate effectively with a wide range of colleagues at all levels and with external stakeholders and contractors
- Knowledge of health and safety regulations and best practice affecting site management.
- Flexibility and adaptability to changing business requirements
- The ability to deliver value and operate within set budgets
- Experience of multi-site facilities management
- Full UK driving licence and access to own vehicle
Desirable skills
- Experience of working in retail or leisure
- BIFM qualification or equivalent.
- Qualified to IOSH level or above
OUR SHARED VALUES
Our values are what we stand for at British Land, they’re not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website.
- Bring your whole self
- Listen & Understand
- Smarter together
- Build for the future
- Deliver at pace
A REWARDING PLACE TO BE
Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.
Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
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