Mitie Cleaning & Hygiene Services
Regional Guest Services Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Better places, thriving communities.
This role has been designed to support Guest Services teams in delivering an exceptional service to our customers. You will take pride in building and maintaining strong working relationships with both staff and customers, acting as a key point of contact for guidance, support, and day-to-day operational advice.
Role Overview
As a Mobile Guest Services Supervisor, you will coordinate and facilitate appropriate training and provide ongoing support to team members. You will also manage HR-related matters in line with company policies and procedures, ensuring staff operate in accordance with client requirements and site protocols, including supporting the safe and efficient management of footfall within each location.
In addition, you will develop strong relationships with customers, building owners, and facilities management teams to ensure the safe, efficient, and smooth operation of the buildings our guest services team manage. The role requires regular travel, with visits to each site at least once per month, and the flexibility to provide on-site cover when required.
Working Hours
- 40 hours per week
- Hybrid working
- Core Hours: Between 07:00 – 17:30
Principal Accountabilities / Key Activities
- Act as the central point of contact on-site for all staff, clients, residents, and guests
- Provide day-to-day operational support to BAE Guest Services staff
- Deliver and promote a strong customer excellence culture
- Manage daily operational issues and on-site impacts, escalating where appropriate
People Management
- Manage annual leave, sickness, and absence, including reporting and conducting return-to-work interviews
- Produce and manage monthly rotas
- Conduct regular one-to-ones, performance reviews, coaching, and training
- Lead investigations in line with company policy
- Manage onboarding of new starters, including Right to Work checks via the Mitie App
- Ensure all staff complete mandatory online training and remain compliant
- Book and coordinate internal and external training (e.g. First Aid, SIA, Fire Marshal, Manual Handling)
Systems & Administration
- Manage Workplace Plus, including scheduling, holiday management, and daily reconciliations
- Compile daily and weekly reports for the client
- Track and manage ongoing client requests and issues
- Review and analyse booking and utilisation data, including no-show information
- Undertake accurate note-taking and record management
Health, Safety & Compliance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Support emergency procedures and coordinate fire evacuations, liaising with emergency services as required
- Undertake the roles of Fire Marshal, First Aider, and Security support during evacuations
- Raise building maintenance and compliance issues via the Mitie Helpdesk and monitor through to resolution
- Ensure SHE standards and KPIs are met and maintained
Client & Stakeholder Engagement
- Attend meetings with residents and key stakeholders
- Build and maintain strong working relationships with customers, building managers, and internal support teams
This is a developing role, and additional duties may be assigned as required by management.
What We Are Looking For / Qualifications And Experience
- Demonstrated ability to work effectively as part of a team to achieve positive outcomes and deliver a high standard of customer service
- Proven experience in providing excellent customer service
- Strong organisational and time-management skills, with the ability to manage competing priorities and meet tight deadlines while maintaining accuracy
- Good interpersonal and communication skills, with the ability to liaise confidently with customers and colleagues at all levels, both verbally and in writing
- Sound knowledge of Workplace Health and Safety (WH&S) practices and policies
- Strong computer literacy, with experience using Microsoft Office applications (Word, Excel, etc.)
- Experience using communication platforms such as Microsoft Teams or Skype is desirable but not essential
- Ability to work independently when required, using initiative and sound judgement
- A minimum of two years' experience in a customer service and/or training-related role is desirable
- Willingness to travel regularly between sites; flexibility and mobility are key requirements of the role
Key Competencies Required
- High level of integrity with a strong sense of urgency
- Self-awareness with the ability to maintain a big-picture perspective
- Adaptable, with strong strategic thinking capabilities
- Demonstrates leadership and vision, with the ability to communicate effectively
- Strong judgement, tact, and facilitation skills
Experience
- Previous experience working within a highly regulated environment
- Strong communication, planning, and organisational skills, with good financial awareness
- Willingness to learn, develop, and undertake training to support continuous business improvement
Requirements
- Must hold a valid UK driving licence
- Must have access to their own vehicle
- Business-use insurance is mandatory and will be required upon appointment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills