Regional Head of UB Services Delivery – Europe

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. Regional Delivery Lead – Europe In Universal Banking, we are on a journey to evolve our Professional Services operating model as we support customers to shift from on-prem to cloud-based and software-as-service solutions. We are seeking two exceptionally strong regional delivery leads (for Europe) with professional services and financial services experience to support our customers to implement and deploy our Fusion Essence Solution. Responsibilities and Accountabilities Responsible for the implementation, deployment, and customer onboarding for all Fusion Essence customers in the European region across different project types - net new names, migrations, updates/upgrades etc. Oversee customer projects in Europe region to ensure quality of deliverables, manage customer expectations and deliver on customer commitments. Work collaboratively with the Pre-Sales and Sales team to estimate the professional services side of proposals, creating the Statement of Work (SOW) and working with the customer and legal to negotiate the SOW. Manage the revenue and cost forecasting to meet financials targets by effectively handling project backlog and cost projections vs estimations Manage a team of Functional and Technical Consultants aligned to region and segment expertise, and allocate appropriately to customer projects. Provide functional and technical oversight of all implementations, deployment and onboarding activities across multiple core banking, digital and analytics solutions within the Universal Banking Portfolio. Act as the primary link between Product and Services to ensure alignment between customer commitments and product roadmap and release schedule. Liaise with PMO and Delivery COE to ensure alignment of resources and ability to meet customer commitments. Proactively manage the customer throughout the implementation to ensure project success, gain customer feedback, and improve customer satisfaction and referenceability. Act as the first point of resolution for in-region customer escalations, identify issues and mitigate impact on customer delivery. Drive the professional development of consultant resources to build their technical and sector expertise to provide greater value to our customers. Develop internal talent with proactive succession planning to ensure a strong talent pipeline and positive team culture. Hire the right talent to build on our existing capability with fresh experience and ideas focussed on accelerating value for our customers. Drive continuous improvement culture. This may be including but not limited to standardizing and improving delivery process, controls, coordination with Cloud IT, Product and Support teams. Enable and manage partner resources assigned to projects ensuring required performance, compliance to process standards and diligence in tracking/reporting Experience Team leadership in a professional and or managed services environment SaaS and Cloud implementation and deployment Knowledge of core banking or enterprise software solutions Stakeholder management (internal and external, including partners) Commercial acumen, project scoping, resource utilisation and optimisation Understanding of functional and technical and project management capabilities Programmatic rigour and ways of working We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: · Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. · Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work. · Medical, life & disability insurance, retirement plan, lifestyle and other benefits* · Sustainability: Benefit from paid time off for volunteering and donation matching. · DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra). · Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. · Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. *Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra! At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands-on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting-edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance. We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck-in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well-being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well-being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work. The company privacy policy can be found here Finastra Privacy Policy