Lloyds Living
Regional Host Co-Ordinator
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Regional Host Co-Ordinator (Operations Support)
SALARY: £30,000
DEPARTMENT: Customer Operations - Property Management
LOCATION: Manchester
WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
This role plays a vital role in supporting the Regional Hosts by managing diaries, coordinating appointments, and ensuring operational activity runs smoothly. This role enables Regional Hosts to focus on customer-facing activities and on-site visibility.
Role Purpose
We're looking for a highly organised and proactive Regional Scheduling Coordinator to join our team. This is a fast-paced, central role responsible for managing and optimising diaries across a nationwide network of Regional Host teams.
You'll play a crucial role in ensuring all property inspections and customer interactions are prioritised, efficiently scheduled, and delivered to a high standard, contributing directly to customer satisfaction and operational success.
Key Responsibilities
Diary & Appointment Management
- Proactively manage diaries to ensure productivity, appropriate travel time, and sufficient duration for each appointment.
- Identify diary gaps and bring work forward where possible to maximise efficiency.
- Book and coordinate appointments including viewings, pre-move-in visits, handovers, inspections, flushing, inventory's and general property visits.
- Arrange annual property and estate inspections in line with compliance requirements.
- Book appointments directly or with third-party suppliers where required.
- Inform Regional Hosts of any diary changes within 24-48 hours of the working day commencing.
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Customer Communication & Coordination
- Contact customers when Regional Hosts are running late and unable to do so themselves.
- Liaise with customers to reschedule appointments due to sickness or unforeseen changes.
- Call customers to confirm move-in arrangements and Right to Rent (R2R) documentation.
- Send move-in welcome information to customers following completion of move-in.
- Ensure customers are kept informed, with a professional and customer-focused approach at all times.
Operational & Compliance Support
- Save Right to Rent documentation on the system in line with policy and timescales.
- Chase outstanding documents to ensure they are uploaded and saved correctly within our systems.
- Upload Inventory reports and notify relevant teams that the reports are ready to be viewed.
- Coordinate and book home handover appointments.
- Conduct mystery shopping activity to support service quality and continuous improvement.
Collaboration & Governance
- Act as a central point of coordination between teams.
- Support consistent, accurate system updates to maintain data quality and reporting integrity.
- Contribute to operational efficiency and compliance across the field function.
Essential Requirements
- Experience in an administrative, coordination, or operational support role.
- Strong organisational and diary management skills with excellent attention to detail.
- Confident communicator with the ability to engage professionally with customers and internal stakeholders.
- Ability to manage multiple tasks, prioritise effectively, and adapt to changing demands.
- Proactive, reliable, and customer-focused approach.
- Experience supporting field-based or property management teams.
- Comfortable working in a fast-paced, evolving environment.
- Strong problem-solving skills and a continuous improvement mindset.
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Desirable Skills
- Understanding of Right to Rent or compliance-driven processes.
- Strong IT skills and confidence working with property management systems.
- This will be automated by SLM I think upon the AH verifying the tenancy in SLM
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. (Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
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