Lloyds Banking Group
Regional Host (Territory Property Manager) - Lloyds Living
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End Date
Sunday 19 July 2026
Salary Range
£30,201 - £31,790
Flexible Working Options
- Hybrid Working
- Job Share
Job Description Summary
Deliver a range of high-level technical business support tasks to provide high-quality outputs which satisfy stakeholder needs to aid change initiatives, implementations, and overall business decision-making processes. May supervise a small team.
Job Description
JOB TITLE: Regional Host
DEPARTMENT: Customer Operations - Property Management
LOCATION: Swindon, Cirencester, South Cerney, Malmesbury, Stroud, Royal Wootton Bassett
HOURS: Full-time
Driving licence required: An EV/Hybrid company vehicle will be provided and charger installation paid for, therefore it's a requirement of the hire that the individual has the ability to have a home EV charger installed at their home address.
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Role Purpose
Build and manage customer relationships and support the lettings, inspection, and management of developments across your region. Act as the key point of contact for customers from viewing through to move-in, inspection through to move out, ensuring exceptional customer service and operational efficiency.
Job Description
Key Responsibilities
Customer Service & Engagement
- Create amazing experiences across viewings, move-in days, mid-term inspections, and move-outs.
- Gain the respect and support of residents through outstanding service and professionalism.
- Report and resolve issues in a timely and professional manner.
Onboarding
- Host viewings and open house events with potential customers.
- Gather and record viewing feedback before posting to the PMS to aid reporting.
- Explain and/or guide customers through the application processes and answer any questions.
- Conduct in-person Right to Rent checks where needed.
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Property Management
- Draft inventories for future move-ins and host the home move appointments with our customers.
- Undertake mid-term property and development inspections with customers and report on the condition and any maintenance required to property management.
- Conduct void inspections including property handovers, water flushing, and insurance checks.
- Attend move-out appointments with vacating customers and draft the check-out inventories.
- Act as eyes on the ground for the centralized property management team to check completion of works or dip-testing quality of workmanship.
Health & Safety Compliance
- Ensure buildings meet all health & safety requirements and fire risk assessments.
- Proactively maintain a secure, safe, and successful estate.
Stakeholder Collaboration
- Build strong relationships with management companies, developers, agents, and internal teams.
- Assist in delivering all key performance targets relating to asset and tenancy management.
Essential Requirements
- Experience of residential property inspections, lettings, or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with the ability to engage at all levels.
- Possess a UK driving license and ability to travel within the region.
- Proactive self-starter and disciplined lone worker with strong organizational skills.
- Ability to remain calm and controlled under pressure.
- Understands and acts upon customer needs to maintain company reputation.
Desirable Skills
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
About working for us
Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
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We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 24 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. (Please note our roles can generate a considerable amount of interest and can close early, so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com
For more Flexible Working Options, please use the free text search, e.g., job sharing, variable hours, to identify relevant matches.
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