Hickorys Smokehouse
Regional Management Trainer
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Start an exciting new chapter in your hospitality career at Hickory's Smokehouse
We are thrilled to have been recently crowned the ‘Best Operations Team’ for 2026 at The Publican Awards!
Join us as an Regional Management Trainer and we can offer you a generous package of up to £38,000 per year plus a car allowance contribution.
As a Regional Management Trainer, you play a key role in shaping confident, capable and values-led leaders across Hickory’s. You support and guide managers through their full journey – from onboarding through to sign-off and ongoing development – ensuring they are set up for long-term success within the business.
You work in close partnership with Area Managers and General Managers to ensure a consistent, high-quality management development experience across your region. This is a highly visible, field-based role with the majority of time spent in restaurants, including evenings and weekends.
Team:
- Oversee onboarding of all new and promoted managers, ensuring a consistent and high-quality experience across your region.
- Ensure Orientation is delivered to a strong standard and reflects Hickory’s expectations and culture.
- Monitor the first 12 weeks of a manager’s journey, identifying risks early and supporting with clear development actions.
- Own the MIT journey end-to-end, ensuring clarity, structure and consistency.
- Lead MIT Brunches, ensuring every MIT feels supported, engaged and part of the Hickory’s team.
- Capture and action feedback from MIT Brunches, Roadshows and Fresh Eyes.
- Design and deliver the MIT sign-off process, ensuring managers are confident and ready before stepping fully into role.
- Work with General Managers to build PDPs post sign-off and support ongoing development.
- Coach managers to lead confident, engaged teams that deliver great shifts.
- Support succession planning by identifying and developing future leaders.
- Lead and develop Regional Support Trainers through regular 1-2-1s, coaching and clear expectations.
- Observe training delivery to ensure consistency and quality across all restaurants.
- Maintain accurate MIT trackers, development plans and training records.
- Ensure all managers are set up correctly on systems and training platforms.
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Guests:
- Support managers to deliver exceptional Southern Hospitality every shift.
- Coach managers on how their leadership directly impacts the guest experience.
- Reinforce strong guest interaction, personalised service and memorable moments.
- Support managers during peak trading to strengthen presence and decision making.
- Use feedback from guests, MITs and internal insight to drive improvements.
- Ensure all training and development supports a consistent, high-quality guest journey.
- Help new managers positively impact guest experience quickly within their first 12 weeks.
Business:
- Support reduction in 90-day management turnover through strong onboarding and coaching.
- Ensure consistency in management training standards across all restaurants.
- Support delivery of key training programmes including Warm Welcome and Train the Trainer.
- Work with L&D to improve training content and approach.
- Drive FLOW compliance and ensure training is applied in role.
- Provide input into WAF and training reporting.
- Support planning and coordination of training activity across the region.
- Work closely with Area Managers to align priorities and development focus.
- Support new restaurant openings ensuring managers are ready and confident.
- Influence key metrics including MIT completion, retention, engagement and training completion.
Culture & 5 Stars:
- Be a visible role model of Hickory’s 5 Stars in everything you do.
- Support managers to bring Authentic, Welcoming, Passionate, Daring and Community behaviours to life.
- Create environments where people feel valued, supported and part of the Hickory’s team.
- Have honest conversations that support growth and improvement.
- Build strong relationships across restaurants and the wider business.
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Working Pattern:
- Field-based role with approximately 80% of time spent in restaurants.
- Regular evening and weekend work expected.
- High visibility during peak trading periods.
- Flexibility required to support operational needs.
How we will Thank You for being a Hickory’s Regional Management Trainer:
- A generous Regional Management Trainer package of up to £38,000 per year plus a car allowance contribution!
- Excellent training & progression opportunities – through our award-winning Hickory’s Training Academy.
- Qualification opportunities as you working (up to A-Level & Degree level equivalent).
- Birthday reward meal on us for you & your friends - every year.
- Free smokin’ BBQ on shift – team food & drinks menu.
- Christmas Day off work - every year.
- Moments that matter - Paid occasions days off (Wedding day, kid’s first day at school, moving into first home & more).
- Team Player card – 25% discount for you & 5 friends in all Hickory’s (rising to 50% for loyal service).
- Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities.
- Wellbeing support & 24-hour access to our wellness programme.
- Our pledge to a work-life balance – monitoring & managing through our Red Zone.
- A packed team social & engagement calendar & annual team party.
- A chance to ‘give a bit back’ with fundraising activities for Cash For Kids
- Up to £1000 for you – through the refer a friend scheme
So, if all of that sounds amazing to you and you want to come and be a Hickory's Smokehouse Regional Management Trainer, then click ‘apply’ now!
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