The Sofa Delivery Company (part of the DFS Group)
Regional Manager
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Regional Manager
Regional Manager – The Sofa Delivery Company
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.
We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.
The Role
As a Regional Manager you will:
- Lead our Customer Delivery Centres (CDCs) and their outbases to success.
- Manage operational standards for sites, ensuring their safe and efficient running.
- Oversee a team of approximately 250 colleagues, delivering an estimated £250m worth of customer deliveries across two brand partners (DFS and Sofology).
- Ensure commitments are met in line with agreed SLAs to optimise revenue performance.
You’ll also play a pivotal role in developing key relationships with internal stakeholders—both regionally and nationally.
What You’ll Be Doing
Key Responsibilities & Focus Areas
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Strategic Regional Leadership:
- Provide inspirational leadership to 250 colleagues.
- Drive engagement, champion diversity, and foster high-performance teams.
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Massive Scale Accountability:
- Oversee ~£250m in customer deliveries across brands.
- Collaborate with the Operations Director on strategic initiatives.
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Customer-Centric Excellence:
- Cultivate a culture that puts the customer at the heart of operations.
- Pursue continuous improvement and robust complaint resolution.
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SLA & Performance Ownership:
- Ensure consistent NPS, CPO excellence, and adherence to SLAs.
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Financial & Budgetary Control:
- Manage annual budgets of £6m–£8m across overtime, agency staff, and contractors.
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Talent Development:
- Support and coach CDC and Warehouse Managers to embed high standards.
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Health & Safety Rigour:
- Hold ultimate accountability for a zero-harm culture.
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Regulatory Compliance:
- Partner with Fleet Services to ensure 100% compliance with transport and vehicle regulations.
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Cross-Functional Synergy:
- Foster relationships with retail, buying, finance, and audit teams.
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Change Agent:
- Act as a progressive challenger, proposing innovative ways to boost service and efficiency.
Is This Role for You?
Eligibility includes: ✔ A background in logistics. ✔ Proven experience in extensive people leadership. ✔ Strong people skills and ability to communicate professionally across levels. ✔ Great analytical skills and drive for influencing teams, ✔ A passion for driving and working time regulations. ✔ Experience executing change management & performance improvement programmes. ✔ Self-motivated with high resilience. ✔ Strong financial and commercial acumen.
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Why Join Us?
The Sofa Delivery Company Benefits
| Benefit | Details |
|---|---|
| Salary & Bonus | Competitive base salary with quarterly bonuses for top-tier customer service. |
| Discounts | 30% discount for colleagues, 15% for friends & family across brands. |
| Perks & Lifestyles | Access to retailer discounts + days-out offers. |
| Wellbeing Focus | Health support, on-site physiotherapy sessions. |
| Employee Schemes | That includes a pension scheme, Group Sharesave, life assurance, and enhanced sick pay. |
| Parental Leave | Extended maternity, paternity, and adoption support. |
Culture & Commitment
We champion:
- An inclusive culture celebrating diverse voices.
- Strong inclusion programs (e.g., Partners ship with Doncaster Pride, Hidden Disabilities Sunflower, Diversity in Retail).
- Advocacy for colleague wellbeing through networks and industry partnerships.
We value equal opportunities and want your potential—regardless of match to the perfect specification.
Disclaimer
Any offer will require a DBS check.
Apply now to drive success in leading a team focused on excellence and growth!
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