HSS ProService Marketplace
Regional Manager - RADs & Airports
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A typical day as a Regional Manager
No two days look exactly the same here, and that’s part of what makes it work.
As a Regional Manager, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.
You’ll be trusted to get stuck in, make decisions, and see things through.
What you’ll be doing
As Regional Manager, you'll lead the Regional Account Desk and Airports teams, driving customer retention, revenue growth, service excellence and operational consistency across your portfolio.
You'll develop and implement a standardised account management framework, ensuring customers receive a proactive, commercially focused service while empowering your teams to deliver outstanding results. Alongside leading people and performance, you'll identify opportunities to strengthen customer relationships, improve processes and maximise business performance.
This is a national leadership role with regular travel across the UK.
- Lead, coach and develop the Regional Account Desk and Airports teams, creating a high-performing and customer-focused culture
- Drive revenue growth, customer retention and commercial performance across assigned customer portfolios and cost centres
- Monitor team performance through regular coaching, one-to-ones and development plans
- Develop recovery plans for underperforming customer portfolios and identify opportunities for growth
- Take ownership of debt performance, working closely with Credit Control and Finance to minimise debt exposure
- Lead customer escalation processes, ensuring service issues are resolved quickly and effectively
- Develop and implement a consistent account management framework across all teams
- Standardise customer planning, reporting and service delivery processes to improve operational consistency
- Analyse customer, financial and operational performance data to identify trends, risks and improvement opportunities
- Present commercial performance, recommendations and strategic insights to senior leadership
- Collaborate with Sales, Operations and wider business functions to continuously improve customer experience
- Support succession planning, talent development and colleague engagement across the function
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What you’ll bring
We’re looking for someone who knows how to get things done and works well with others to make it happen.
You don’t need to tick every single box, but you’ll likely bring:
- Proven experience leading customer service, account management, commercial or sales teams
- Strong leadership skills with experience coaching, developing and motivating high-performing teams
- Commercial awareness with a track record of driving revenue growth and customer retention
- Experience managing customer portfolios, KPIs and operational performance
- Strong analytical skills with the ability to interpret data and drive business improvements
- Excellent communication and stakeholder management skills, with the ability to influence at all levels
- A proactive, strategic and solutions-focused approach
- Strong organisational skills with the ability to manage multiple priorities across a national operation
It Would Be Great If You Also Have
- Experience managing regional or national customer portfolios
- Experience within equipment hire, construction, building materials, facilities management or a related industry
- Experience managing revenue, retention and debt performance
- Experience leading business transformation or implementing operational change programmes
Most importantly, you’ll bring the mindset of a Pro:
- You take ownership
- You communicate clearly
- You work collaboratively
- You look for better ways to do things
- You see things through properly
What you’ll get back
- 🌴 25 days holiday plus bank holidays
- 🎂 Your birthday off every year to spend how you want
- 🩺 Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages
- 💻 Flexible and hybrid working
- 💪 Free onsite gym at head office
- 🎓 Training and development opportunities to keep growing your skills and career
- 🛍️ Discounts and cashback through our perks platform
- 🚲 Flexible benefits including Cycle to Work and Holiday Buy
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What it’s like here
At HSS ProService, we’re here to take the friction out of hire.
We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.
But what really makes it work is our people. The Pros.
The ones who step in, solve problems, keep things moving and make life easier for customers and each other.
We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.
The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.
That Means
- Say it. Own it. See it through.
- Bring in the people power.
- Be straight, be clear.
- Recognise the graft.
No big egos. No overcomplicated processes. Just good people doing good work together.
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger.
Great ideas come from different people, different experiences and different ways of thinking.
Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? Apply anyway.
If you have questions about the role or recruitment process, email ProCareers@hss.com and one of the team will help you out.
We’re on it. Together.
Always making it better.
We’re building a revolution!
Big ideas. Smart tech. Great people.
We’re building something new and having fun doing it. If you’ve got ideas, energy, and up for a challenge, you’ll fit right in.
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