Planteria Group
Regional Manager
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Regional Manager
Regional Manager – London East
Location: Predominantly field-based (London East region) with occasional travel to HQ (Henham, Bishop's Stortford) Contract: Permanent
At Planteria Group, we transform ordinary workspaces into vibrant, nature-infused environments that enhance productivity, well-being, and sustainability. From office greenery to roof gardens, we redefine workplaces with biophilic design—today’s UK/US market leader in interior landscaping.
As we grow (185+ employees internationally), we’re seeking a passionate Regional Manager to lead our London East operation—driving profitability, commercial success, and customer retention while nurturing our team.
About the Role
The Regional Manager will be a hands-on leader, accountable for delivering financial targets, client satisfaction, and team performance across a team of 14–17 members. Based in the London East region, you’ll travel to customer sites, collaborate with our HQ in Essex, and shape the future of sustainable workplace design.
Key Responsibilities
- Team Leadership: Oversee performance, growth, and morale of your regional team (direct reports + contractors), ensuring alignment with company KPIs.
- Customer Success:
- Manage Net Promoter Scores (NPS) and enhance client experiences as a primary contract liaison.
- Build and nurture long-term relationships with B2B (Facility Management/end-user) clients.
- Commercial & Financial Oversight:
- Optimise profitability through contract reviews, pricing strategies, and cost management.
- Resolve issues to guarantee customer success and sustainability of region.
- Performance & Growth:
- Lead data-driven decision-making (e.g., sales, customer satisfaction metrics).
- Foster a high-performing, inclusive team culture via coaching and development.
- Operational Excellence:
- Ensure compliance with Health & Safety policies (training, risk assessments, incident reporting).
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Required Experience & Qualifications
- Team Management: Proven experience leading hybrid teams (onsite + remote), with direct and indirect reports (e.g., technicians, coordinators).
- Customer Focus: Track record of driving customer loyalty via relationship management, engagement, and expectation exceedance.
- Industry Knowledge: Experience with B2B clients (e.g., corporate facilities, property management) or green/biophilic solutions is highly desirable.
- Financial Acumen: Ability to manage P&L budgets and interpret commercial data to support business objectives.
- Adaptability: Comfortable in dynamic environments with shifting priorities—quick decision-making, bias for action.
- Coaching Mindset: Commitment to team development with a nurturing, growth-oriented approach.
- Travel Readiness: Willingness to travel to customer sites and HQ; success requires obtaining BPSS clearance (part of pre-employment checks).
Core Skills & Values to Thrive at Planteria
- Judgement & Resilience: Data-driven but bold when necessary; comfort with ambiguity.
- Ownership: Takes accountability for client success, team outcomes, and financial health.
- Collaboration: Aligns actions with company values:
- Humble & Confident
- Positive & Energetic
- One TEAM (united by shared goals)
- Relentless to Improve
- Create Wow! (innovative problem-solving).
- Agility: Thrives in a fast-growing, entrepreneurial culture that values creativity and scalability.
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What We Offer
Beyond a competitive salary and the ultimate office view, you’ll gain:
Benefits
- Financial Growth:
- Quarterly Company Bonus Scheme
- Annual Performance Related Bonus
- Well-being & Flexibility:
- 25 days holiday + UK Bank Holidays
- Lunch stipend (or subsidy at HQ)
- BuPA Cash plan (healthcare)
- 1 day/week WFH eligibility (office-based roles)
- Development:
- Authentic career progression: Tailored growth plans—leadership, specialization, or internal knowledge sharing.
- Investment in training: Access to jewels of Planteria’s expertise across design, sales, and operations.
- Culture & Impact: Work in a mission-driven team shaping the future of healthy, productive ecosystems—where your ideas can sprout into something extraordinary.
Inclusion & Accessibility
We’re committed to equality of opportunity and strive to ensure everyone can thrive. If you require adjustments during recruitment (e.g., interviews, accommodation), please let us know—we’re happy to support you.
Note on Security: Field roles require BPSS clearance as part of pre-employment checks.
Why Join Us?
Planteria is more than a workplace—it’s a community of green-thumbed innovators. We empower employees to grow alongside the business, blending technical skills with creative passion. If you’re eager to take ownership, mentor others, and deliver measurable impact, we’d love to hear from you.
About Experience? Don’t worry if you haven’t ticked every box—we value potential. Aspiring managers? Seasoned professionals? We love what you’re capable of becoming.
Ready to reimagine your career? Apply today and help us plant the seeds of the future. 🌱
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