HSL Compliance Limited
Regional Operational Support Team Leader - Warrington
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Regional Operational Support Team Leader - Warrington
Regional Operational Support Team Leader
Location: Warrington
Join HSL Compliance
In this pivotal role, you will lead, motivate, and develop a dedicated team of operational support coordinators responsible for scheduling and managing water hygiene compliance activities.
Combining hands-on operational support—managing Level 3 duties for strategic accounts—with direct people management, you will ensure daily administrative workloads are perfectly executed. You will act as the data guardian for your region, driving the adoption of modern Power Platform tools, tracking service delivery KPIs, and providing critical escalation updates to the Regional Director when required.
What You’ll Be Doing
Team Leadership & People Development
- Direct a team of operational support coordinators, allocating workloads and monitoring tasks to ensure maximum efficiency.
- Drive accountability and engagement through regular team meetings, structured one-to-ones, and formal performance reviews.
- Onboard and train team members, championing the use of compliance databases and internal Power Platform tools.
- Cultivate a positive, safety-first team culture by providing operational cover during absences to prevent delays.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Service Delivery & Account Visualisation
- Undertake Level 3 scheduling and administrative duties for key accounts.
- Serve as the central coordination point between field engineering teams, regional supervisors, account managers, and external clients.
- Monitor service delivery timelines, raise operational risks to line management, and provide escalation updates to the Regional Director.
- Respond to high-level client inquiries, supporting account managers with data insights and documentation for client meetings.
Data Integrity & Process Innovation
- Conduct routine data quality checks across compliance records, implementing immediate corrective actions.
- Collaborate with the account management team on the month-end operational review process.
- Assist in developing standard operating procedures (SOPs) and identify opportunities for workflow automation.
- Lead pilot schemes and train staff on new system features to drive continuous improvement.
What We’re Looking For
- Experience managing, mentoring, or leading administrative, scheduling, or operations teams in a high-pressure environment.
- Preference for prior experience in water hygiene, Legionella control, or related compliance scheduling.
- Proficiency with Power Platform tools and understanding of automated workflows.
- Attention to detail, with skills in data quality, reporting, and KPI tracking.
- Strong interpersonal abilities, confidence in managing stakeholders, and clarity in presenting data to seniors.
- Collaborative professional able to engage in Teams/in-person meetings.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Work for HSL?
- Full training and clear career development pathways.
- 22+ days annual leave plus bank holidays.
- Company pension scheme & sick pay scheme.
- Free eye test every 2 years.
- Access to Kinhub (wellbeing & financial support).
- Discounts via Reward Gateway (hundreds of retailers).
About Us
HSL Compliance is a leading UK compliance specialist, ensuring workplace safety through services like water safety, fire safety, and broader compliance solutions. Our success comes through dedicated teams and a supportive environment where employees can grow, develop, and make an impact.
👉 Apply online today with your latest CV.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills