Gather + Gather
Regional Operations Manager
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Great food in the workplace isn’t simply about fuel. It’s about increasing productivity and improving performance; it’s about happy motivated people and inspiring environments. Our customers are at the heart of everything we do – we live to bring food and people together.
We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional.
Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday. Come and join our award-winning teams – we are currently recruiting for a Regional Operations Manager to work across our Gather & Gather, covering sites across Birmingham, Coventry, Warwick, Wolverhampton, Banbury, Milton Keynes, Gloucester, Chester, Manchester.
Salary: £60,000 - £63,000 per annum
Working Pattern: 40 hours per week, Monday to Friday (with occasional weekend support as required)
Location: Hybrid role - covering sites across Birmingham, Coventry, Warwick, Wolverhampton, Banbury, Milton Keynes, Gloucester, Chester, Manchester
(Fully expensed company car)
Key Responsibilities
- Manage a portfolio of approximately 12–15 workplace catering contracts across a multi-site region.
- Contract Retention & Growth – Build strong client relationships to support contract retention, identifying opportunities for growth and added value through innovative and proactive thinking.
- Oversee day-to-day catering operations, ensuring high standards of service delivery.
- Lead, support, and develop on-site managers and teams to achieve operational excellence.
- Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
- Manage financial performance, including budgets, forecasting, labour control, and cost efficiency.
- Ensure compliance with company policies, health & safety regulations, food hygiene standards, and brand requirements.
- Support new site mobilisations and contribute to continuous improvement initiatives.
- Drive commercial performance while maintaining exceptional food and service standards.
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Candidate Requirements
- Only candidates with Business & Industry (B&I) operations experience will be considered.
- Minimum 3–5 years' experience in an Operations Manager role within contract catering or a similar multi-site environment.
- Proven experience managing 10+ client contracts or sites.
- Strong commercial acumen with a solid understanding of P&L management, budgeting, forecasting, and labour control.
- Demonstrated ability to lead, develop, and motivate remote and site-based teams.
- Excellent client relationship and stakeholder management skills.
- Strong understanding of compliance, health & safety, and food hygiene standards.
- Excellent communication, organisational, and problem-solving abilities.
- Able to work independently and effectively across a large geographical region.
- Passion for delivering outstanding food, service, and customer experiences.
- Looking for an experienced Operations Manager who can hit the ground running, rather than someone stepping into their first OM role.
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What's in it for you?
Working with Gather and Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
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