Anchor Group Services
Regional Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Regional Operations Manager
About Us
With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.
With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.
Apply today and become part of Team Anchor, we are excited to be a part of your journey.
Job Description
Job Role: Regional Operations Manager
Working Hours: 40 hours per week – flexible to meet the needs of the business
Salary: Competitive, depending on experience
Location: Field-based, covering Central & Greater London
Reporting to: Operations Director
Overview
An exciting opportunity has arisen to join Anchor Group Services as a Regional Operations Manager, overseeing security, cleaning, and soft services operations across a portfolio of sites throughout London and surrounding regions.
Further to new contract wins and with an exciting pipeline over the medium term, this is a fantastic opportunity to join a growing organisation where you will play a key role in driving operational excellence, client satisfaction, and commercial performance.
You will be responsible for leading a team of Site Managers, Supervisors, and frontline colleagues, ensuring high-quality service delivery across retail, corporate, hospitality, and mixed-use environments. Reporting to the Operations Director, you will act as a senior ambassador for the business, fostering strong client relationships and delivering continuous improvement across all contracts.
A full UK driving licence and flexibility to travel across the region is essential.
Main Responsibilities
Provide strategic, operational, and commercial leadership across multiple security and cleaning contracts. Oversee delivery of all soft services including security guarding, CCTV, control rooms, cleaning, housekeeping, and concierge services. Ensure high standards of service delivery aligned with SLAs, KPIs, and client expectations. Lead contract performance through audits, reporting, and continuous improvement initiatives. Manage incidents, escalations, and business continuity across all sites. Ensure compliance with all relevant legislation including Health & Safety, SIA regulations, GDPR, and COSHH. Develop and maintain risk assessments, assignment instructions, and governance frameworks. Take ownership of regional P&L performance, managing budgets, labour costs, and contract profitability. Support contract renewals, bids, and mobilisation of new business opportunities. Build and maintain strong relationships with clients, stakeholders, landlords, and managing agents. Act as the escalation point for key client issues and lead KPI and performance review meetings. Lead, coach, and develop high-performing teams across multiple locations. Ensure effective recruitment, onboarding, training and succession planning in partnership with our Recruitment Team. Manage performance, disciplinaries, and employee relations in partnership with HR. Ensure effective workforce planning, rostering, and service resilience across all sites. Produce and review operational reports, KPI dashboards, and compliance documentation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Proven experience managing large, multi-site operations within security and/or cleaning sectors. Experience within retail, commercial, or mixed-use environments is highly desirable. Strong leadership and people management skills with the ability to motivate and develop teams. Proven ability to manage budgets and P&L performance in a commercial environment. Excellent communication and stakeholder engagement skills. Strong problem-solving ability with a proactive and solutions-focused mindset. In-depth knowledge of compliance, including SIA standards, Health & Safety, and cleaning regulations (COSHH). Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and workforce systems such as Timegate, Zoho, and Partner System. Experience in recruitment, disciplinary processes, appraisals, and risk management. Minimum 5+ years’ management experience in a relevant sector. Full UK driving licence and willingness to travel. SIA Licence desirable but not essential. Eligible to work in the UK with a full 5-year checkable employment history.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits
Company Car or Car allowance Laptop and mobile phone 25 days holiday per annum + 8 bank holidays Access to a range of nationally recognised courses to support career development via the Anchor Academy Auto Enrolment Pension Stream – access to pay as you earn it Cycle to Work Scheme available Free Employee Assistance Programme 24/7 including counselling support Hospital Saturday Fund Reward and Recognition awards
What’s Next?
If you think you have what it takes, APPLY NOW and we’ll be in touch.
Other companies may call this role: Regional Operations Manager, Area Manager, Service Delivery Manager, Facilities Manager, Soft Services Manager, Operations Manager, Multi-Site Manager, Security & Cleaning Manager, Portfolio Manager, Client Services Manager, Regional Manager
Within commuting distance of: London, Greater London, Croydon, Watford, Slough, Reading, St Albans, Enfield, Romford, Ilford, Wembley, Uxbridge, Kingston upon Thames, Maidstone, Guildford, Luton, Chelmsford
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#D19947;border-color:#D19947;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills