BCD
Regional Operations Manager
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About Us:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
See what life is about at BCD M&E at bcdme.com/careers
About the role:
Due to internal progression we are looking for an experienced Events Team Supervisor / Operations manager to lead this client dedicated team. You will have expertise in end-to-end event delivery across a multitude of event formats and client industry sectors within the UK and Overseas. You thrive on delivering, collaborating across teams / departments, supporting and mentoring team members to exceed your clients’ expectations.
Sound like you? Read on!
As an Events Team Supervisor / Operations manager, you will:
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- Lead, mentor and develop a team
- Ownership and day to day responsibility for the delivery of the teams’ meetings & events ensuring all internal / external KPI’s and SLAs are achieved
- Oversee resource planning and allocation
- Support as required in recruitment for new team members
- Maintain existing and develop new standard operating procedures
- Ensure seamless service delivery and quality
You’re good at:
- Communication – listening, written and verbal - able to interpret our client’s objectives to be delivered into all aspects of their meetings & events programme, help translate this to across the team
- Previous team management experience
- Previous resource allocation experience
- Ability to instil confidence in your clients that we are experts in our field
- Proven end to end UK and overseas event delivery experience including large scale / complex in-person and hybrid for a variety of client industry sectors
- Proven meeting technology and delegate registration knowledge and expertise
- Excellent attention to detail and budgeting management skills
- Proficient in Microsoft office applications
- Ability to react, think on your feet, offer solutions, work on multiple priorities / timelines at once
- Ability to travel in the UK and Overseas on occasion
You should know:
- Role is UK remote based – you will be required to go to our offices on occasion for team / company meetings
- Our core business hours are 0900-1730 hours
- You must have the ability to travel within the UK and Overseas on occasion, this may include weekends
- You must have the right to work in the UK
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How to apply:
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THE PERKS
Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.
Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.
Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.
Make your move
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.
We’ve got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.
We’re positive. You’ll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
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