Care Concern Group
Regional Operations Manager – Specialist Division
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Regional Operations Manager – Specialist Division
Management - Midlands
Role Overview
Job Title: Regional Operations Manager - Specialist Division Location: Home-based with regional travel Contract: Full Time Shift Type: Days Salary: £70,000 per annum + up to 40% bonus + car allowance + Private Medical Insurance
About the Role
We are seeking an experienced and driven Regional Operations Manager to join our rapidly expanding Specialist Division. This is a newly created, high-impact leadership role, offering the opportunity to shape performance, quality, and growth across a diverse portfolio of complex care services.
Reporting to the Director of Operations, you will provide strong, visible leadership to a group of Registered Managers, ensuring services consistently deliver:
- Exceptional care
- Regulatory excellence
- Strong commercial performance
This is a hands-on role, suited to a leader who:
- Thrives on challenge
- Enjoys being close to services
- Balances quality with financial accountability
The role is 100% home-based with significant regional travel (typically four days per week) and participation in an on-call rota. Flexibility, visibility across services, and the willingness to be where you are most needed are critical.
The Opportunity
You will oversee a regional portfolio of specialist services, supporting a wide range of complex needs, including:
- Mental health
- Neuro and brain injury
- Dementia
- Physical health
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This role combines strategic oversight with operational delivery, requiring you to:
- Drive consistency in service standards
- Improve performance through a culture of accountability and continuous improvement
- Build strong, stable teams across the region
Key Responsibilities
Leadership and Oversight
- Lead from the front: Develop and support Registered Managers in achieving high standards of care and financial outcomes.
- Ensure inspection-readiness, confidently navigating regulatory processes.
- Maintain robust governance, safeguarding, and compliance standards.
Operational Delivery
- Drive occupancy growth, cost control, and workforce efficiency.
- Oversee clinical delivery, including:
- Care planning
- Medication management
- Use of systems like RADAR and NOURISH
Performance Turnarounds
- Support underperforming services and lead turnaround plans where needed.
Relationship Management
- Work closely with families, commissioners, and internal teams to ensure a joined-up, high-quality approach.
Success Metrics & Rewards
Success is performance-linked and directly contributes to a potential bonus of up to 40% of salary. Key measures include:
- Regulatory excellence (e.g., high inspection ratings)
- Occupancy growth
- Financial performance (EBITDA)
- Reduced reliance on agency staff
- Stable, high-performing teams
Requirements & Experience
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Essential
- Proven multi-site leadership experience in specialist or complex care environments.
- Track record in:
- Improving quality
- Driving performance
- Navigating regulatory inspections
- Ability to influence, challenge, and inspire while remaining hands-on and solutions-focused.
- Commercial awareness with strong prioritisation skills for a fast-paced environment.
Preferred/Desirable
- Registered Manager experience and clinical qualifications (RGN/RMN).
- Exposure to services supporting learning disabilities or autism.
- Demonstrable ability to lead in high-accountability environments where quality and performance are critical.
Why Join Willinbrook Healthcare?
Core Values
Kind | Passionate | Trusted | Respectful | Inclusive
In four years, our specialist division has grown to 20+ services within a UK-wide group of over 140 homes. We are now investing in values-led leadership to shape the future of specialist care.
Growth & Purpose
If you are a driven leader who:
- Thrives in predetermined targets (performance-linked rewards)
- Prefers purposeful work over their nine-to-five grind
- Seeks to make a meaningful impact
We’d love to hear from you.
**Note: Salary scales commensurate with experience.
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