Care Concern Group
Regional Operations Manager Specialist Division
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Regional Operations Manager - Specialist Division
Location: Home-based with regional travel Salary: £70,000 per annum + up to 40% bonus + car allowance + Private Medical Insurance Contract: Full Time Shift type: Days Contracted hours: Full Time
About the Role
We are seeking an experienced and driven Regional Operations Manager to join our rapidly expanding Specialist Division. This is a newly created, high-impact leadership role offering the opportunity to shape performance, quality, and growth across a diverse portfolio of complex care services.
Reporting to the Director of Operations, you will provide strong, visible leadership to a group of Registered Managers, ensuring services consistently deliver exceptional care, maintain regulatory excellence, and achieve strong commercial performance. This is a hands-on role, suited to a leader who thrives on challenge, enjoys being close to services, and can balance quality with financial accountability.
Salary & Benefits
- £70,000+ base salary (flexible for the right candidate)
- Bonus scheme up to 40% of salary
- Car allowance
- Private healthcare
- Pension
This is a full-time, home-based role with significant regional travel (typically four days per week) and participation in an on-call rota. The nature of the role requires flexibility, visibility across services, and a willingness to be present where you are most needed.
The Opportunity
You will oversee a regional portfolio of specialist services, supporting a wide range of complex needs including mental health, neuro and brain injury, dementia, and physical health.
This role combines strategic oversight with operational delivery. You'll be responsible for driving consistency, improving performance, and embedding a culture of accountability and continuous improvement across your region.
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What You'll Be Doing
As Regional Operations Manager, you will lead from the front; developing and supporting your Registered Managers to deliver the highest standards of care while achieving strong operational and financial outcomes.
- You will ensure services are always inspection-ready, confidently leading them through regulatory processes while maintaining robust governance, safeguarding, and compliance standards.
- Alongside this, you will take ownership of key commercial drivers, including occupancy growth, cost control, and workforce efficiency, ensuring each service operates at optimal performance.
- A key part of the role will involve hands-on support where needed; stepping into underperforming services, leading turnaround plans, and stabilising performance.
- You'll also maintain oversight of clinical delivery, including care planning, medication management, and the effective use of systems such as RADAR and Nourish.
- Building strong relationships will be critical. You'll work closely with families, commissioners, and internal support teams to ensure a joined-up, high-quality approach across all services.
What We're Looking For
We're looking for a proven multi-site leader with a strong background in specialist or complex care environments. You will bring experience of managing multiple services, with a track record of improving quality, driving performance, and successfully navigating regulatory inspections.
- You'll be a confident and credible leader, able to influence, challenge, and inspire others while remaining hands-on and solutions focused.
- Commercial awareness is essential, alongside the ability to manage competing priorities in a fast-paced and often demanding environment.
- Experience as a Registered Manager and clinical qualifications (RGN/RMN) are highly desirable, as is exposure to services supporting learning disabilities or autism; although your ability to lead, deliver results, and manage complexity is what matters most.
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How Success is Measured
Success in this role is clearly defined and directly linked to reward. You will be measured on your ability to:
- Deliver strong regulatory outcomes
- Grow occupancy
- Improve financial performance (EBITDA)
- Reduce agency usage
- Build stable, high-performing teams
...all of which contribute to an attractive bonus of up to 40%.
Why Join Us?
At Willinbrook Healthcare, part of Care Concern Group, our growth is driven by more than ambition, it's underpinned by our values. We are kind, passionate, trusted, respectful, and inclusive in everything we do, and we look for leaders who bring those qualities to life in their teams and services.
In just four years, our specialist division has grown to 20+ services, within a wider UK group of over 140 homes. As we continue to expand, we are investing in strong, values-led leadership to help shape the future of our services and deliver outstanding care.
If you're a driven leader who wants to make a meaningful impact, lead with purpose, and grow with an organisation that is going places, we'd love to hear from you.
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