Mitie Cleaning & Hygiene Services
Regional Planner
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Better places, thriving communities.
Join Mitie – the future of high performing places.
Role: Regional Planner - FTC for 14 Months
Hours: 40 hours
Location: Wednesbury, West Midlands, WS10 0NN
At Tersus, Part of Mitie company, we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Scheduler who will deliver excellent service standards, while meeting SLA agreements and adhering to job allocation schedules.
Role Responsibilities
- Manage the overall activity of the national engineering team and delegated jobs.
- Utilise systems and processes to deploy the correct engineering resources.
- Ensure first-time fixes for customers using internal engineers or subcontractors.
- Oversee job completion, documentation, and material accountability.
- Reallocate and follow up on incomplete jobs to ensure resolution.
What We're Looking For
- Experience in service delivery or contact centre environments.
- Creative problem-solving using technology and data.
- Strong IT skills and system proficiency.
- Ability to work effectively under pressure in a fast-paced setting.
- Eligibility to pass BPSS security clearance.
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What We Offer You
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
We are an accredited Real Living Wage Employer. This means every role at Mitie is paid at or above the independently calculated Real Living Wage, reflecting our commitment to fair pay and responsible employment.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household.
- We offer financial wellbeing assistance through our Salary Finance scheme.
- We give you access to high street discounts through our MiDeals platform.
- We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
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We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Priyanka Deokar at priyanka.deokar@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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