Kyndryl
Regional Platform Engineering Focal (Americas)
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Regional Platform Engineering Focal (Americas)
Job Description: Regional Platform Engineering Focal – End User Device (EUD)
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress, delivering:
- AI-powered insights to enable smarter decisions and faster innovation
- Best-in-class expertise to strengthen competitive edges
- A purpose-driven culture where your well-being is prioritised and growth thrives
For Kyndryls, this means doing work that powerfully impacts human progress in a flexible, supportive environment.
The Role
Regional Platform Engineering Focal, End User Device (EUD) – Americas
About the Role
The Regional Platform Engineering Focal serves as the primary point of expertise for platform engineering across the Americas, ensuring seamless End User Device (EUD) service delivery while maintaining strong alignment with global strategies.
Principal Accountabilities
- Act as a senior engineer with end-to-end accountability for EUD platform engineering within the region.
- Provide independent, front-line leadership for regional activities including:
- Troubleshooting
- Implementation support
- Ongoing platform improvements
- Serve as a trusted advisor to regional technical leads, delivering guidance on complex needs – especially those requiring cross-regional or global collaboration.
- Cultivate strong partnerships with global EUD stakeholders to:
- Evaluate regional opportunities for global scale-and standardization
- Facilitate knowledge transfer of successful regional solutions
- Ensure scalable, efficient solutions that align with the larger EUD roadmap.
Grants & Guardrails
- Desire for high autonomy within the Americas paired with direct reporting into the global EUD team.
- Supported with full collaboration during overlapping hours, enabling shared expertise and efficient problem-solving.
Key Responsibilities
Platform Operations & Endpoint Management
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Build & Scale macOS & iOS Environments:
- Administer configurations (profiles, policies, smart groups, extension attributes)
- Deploy security controls via scripts and targeted delivery policies
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windows & mobile management (intune):
- Set up and maintain configuration profiles
- Manage compliance policies, app protection, and provisioning via Autopilot
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LIFECYCLE MANAGEMENT:
- Monitor enrollment → provisioning → updates → decommissioning
- Ensure multimodal support across macOS/Windows environments
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automated deployments:
- Configure zero-touch deployment workflows (Apple Business Manager + Windows Autopilot)
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APPLICATION DELIVERY & OVERSIGHT:
- Package OS/Application updates for large-scale rollouts
- Track compliance/health/insights and report to leadership
Security Insights & Cross-team Collaboration
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Integrate Intune with identities (Entra ID, Azure AD), Conditional Access, and EDR tools
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Automate repetitive tasks using:
- PowerShell
- Bash
- Python
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Contribute to IT standards, runbooks, and KB documentation
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Partner with security/automation teams to implement industry-leading hardening policies
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Advanced project contributions:
- OS migrations
- Security policy refinements
- New business loci expansions
Your Future at Kyndryl
Kyndryl fosters continuous development & certification opportunities across Cloud Hyperscalers, including pathways to Architect or Distinguished Engineer roles for specialized infrastructure specialists.
Required Qualifications
Experience
- 3–5 years in large-scale EUD management or endpoint systems administration
- Hands-on experience:
- macOS administration (profiles, policies, automation)
- Microsoft Intune/Endpoint Manager (Windows configuration profiles, compliance policies, apps)
- Scripting expertise in PowerShell, Bash, or Python for automation
Technical Fundamentals
- Deep understanding of MDM lifecycle, modern device management for macOS/Windows
- Experience with Entra ID/Azure AD, device compliance, and Microsoft management approaches
- Advanced troubleshooting for endpoint deployment scenarios
- Core pro-networking security concepts (DNS, VPN, certificates, etc.)
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Communication & Collaboration
- Strong written/verbal communication aligned with global/international teams
- Ability to bridge regional needs to global standards for adoption
Being at Kyndryl (The Kyndryl Way)
We Are Borderless Kinship
- Kyn = kinship—symbolising the foundations of our culture: inclusivity, belonging, and collaboration
- Welcome candidates from diverse & varied backgrounds, progressing beyond checkbox requirements
- Prioritise connections and empathy in how we interact.
Cultures:
- A value-driven environment fostering growth and shared success
- Over 90% employee engagement driven by Beauty Performance
What We Offer
Professional Growth
- A potential-driver, flexible, and future-ready career culture
- Hybrid-friendly flexibility supporting well-being + work-life harmony
- Be Well programs tailored to financial, mental, social, and physical health requirements
Impact & Purpose
- From Day 1, join groundbreaking challenges that shape customer-advantaged systems
- Action-oriented projects nurturing on-demand technological skills
Empowerment & Advancement
- Pathways with personalized development goals via competency-based growth aids
- Seek certification
- Participate in cybersecurity, cloud, cloud networking programs through Microsoft/Amazon/Google preschoolers
- Utilise personal competency coaches
Commitment to Belonging
- Not just another job—an adventure with purpose. A hybrid adjacent friendly culture.
- Membership in a community that values empathy and personal mastery. You aren’t just seen, you’re empowerd.
Ready to shape what’s next? Help Kyndryl innovate—and Redefine Enterprise!
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