Ricoh UK
Regional Production Print Specialist
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About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People Transform When They Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
- To provide a technical service to customers, including installation, maintenance, and repair of equipment.
- To ensure customers receive a satisfactory service in line with agreed service level agreements.
- Responsible for providing first-line technical advice and support in respect of RGC products and ensure RGC level two escalation processes and procedures are adhered to, and that faults are resolved as quickly as possible whilst maintaining customer satisfaction.
- Ensure that Field Service Technicians are effectively utilising resources and systems and follow good working practices, taking a lead role in helping ensure that registered Operator Replaceable Unit customers are happy and competent with adopting and using the Ricoh process.
- To ensure that technical escalations are resolved within the agreed escalation processes and service level agreements.
- Responsible for providing updates on escalation status information via the Alerts database, to ensure that all registered parties are kept informed of current actions being taken and customer status.
- To provide technical coaching to a team(s) of Field Service Technicians, to ensure they are working within the agreed processes and have the correct level of technical knowledge to support customers as well as supporting talent development and continuous learning within Field Service.
- Communicate general & technical information, produced by the level two RGC Technical Support team, to Field Service Technicians to ensure that they have the most up to date technical information available to them to allow for faults to be resolved effectively within agreed service levels.
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You will ideally have
- Excellent knowledge of the Ricoh Graphic Communications product range
- Excellent knowledge of electrical, technical, and mechanical engineering
- Excellent Fault diagnosis skills
- Experience of providing technical support remotely
- Excellent customer handling
- Presentation skill
- Excellent communication skills – both written and verbal
- Coaching Skills
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In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
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Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
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