COYA
Regional Reservations Manager
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COYA is a luxury lifestyle group celebrating Latin American culture through exceptional Peruvian cuisine, innovative cocktails, music, art and unforgettable experiences.
With venues in London, Mayfair and City of London - and across the Middle East, Monte Carlo, Barcelona and Marbella, COYA continues to grow, and we are looking for a passionate Regional Reservations Manager to join our family.
Role Overview
Based in London, you will oversee our UK & EU reservations operations, ensuring every guest journey reflects the exceptional COYA standard.
This is a full-time, 48-hour per week role, working on a rota basis, designed to support the dynamic nature of our venues and ensure we consistently deliver outstanding guest experiences across all locations.
What You Can Expect
As Regional Reservations Manager at COYA you can expect:
- Enhanced holiday package; 32 days holiday (including bank holidays)
- BUPA Private medical insurance
- High street, leisure & retail discounts
- Long service award
- Endless opportunities to grow and develop. We really believe in promoting from within.
- Employee Referral Program
- Global Dining Discounts with COYA and sister venues
- Family meals twice a day
- Generous gift when you become a parent
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Responsibilities
The ideal Regional Reservations Manager will:
- Lead reservations operations across COYA locations ensuring exceptional guest journeys from enquiry arrival
- Drive revenue through strategic booking management, upselling opportunities, and premium experiences
- Develop and motivate reservations teams through coaching, training, and performance management
- Analyse trends, forecasts and guest data to identify opportunities and improve commercial performance
- Build strong relationships with guests, VIPs, hotel concierges, and lifestyle partners
- Champion consistent standards, processes, and best practice across regions
- Support global projects, system improvements and initiatives that enhance the COYA experience
- Work closely with operations, events and marketing teams to maximise revenue opportunities
About You
We’re looking for someone who…
- Has experience luxury or high-end hospitality environment
- Is passionate about guest experience
- Understands revenue, systems and operational excellence
- Is confident, proactive, and ready to make an impact
- Is happy to travel internationally to support our COYA venues
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Most importantly, you bring energy, passion and a genuine desire to be part of something special.
Our Values
At COYA, our values are at the heart of everything we do - Fun, Family, Passion, Innovation and Culture.
Apply
If the Regional Reservations Manager role sounds like you and you want to be a part of our incredible team, please apply and be prepared to tell us why you are perfect for the position.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Support
We are proud to celebrate diversity and are committed to fostering an inclusive environment for all. If you require any adjustments during the recruitment process such as support with your application, alternative formats or changes to the assessment process, please contact our People & Culture team by phone or email so we can support you accordingly.
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