Nichols
Regional Service Technician Engineer
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Regional Service Technician – North
We're Nichols – the home of Vimto, and there is no other business quite like ours! Since 1908, we’ve been making life taste better. Every day here is bursting with flavour – from the beloved brands we share with the world to the energy, ambition, and innovative ideas that fizz through our teams.
Our varied brand portfolio spans still, carbonated, post-mix, and frozen drinks, so you’ll find us in local supermarkets, pubs, and leisure outlets. We also collaborate with the UK’s leading food manufacturers to provide unique products that everyone loves.
At the heart of everything is our rich family heritage, unrelenting innovation, and pride in who we are. This is a place where you can be yourself, speak up, and get involved. We celebrate wins, cheer each other on, and keep things lively with positivity. Whether you’re a leader who listens or a teammate with everyone’s back, the work here feels as rewarding as it tastes!
Nichols is where serious fun meets real opportunity—and where work tastes better.
ABOUT THE ROLE
Our Out of Home business delivers a comprehensive soft drinks solution for customers in leisure, catering, and hospitality. With a wide range of post-mix brands, frozen drinks, and coffee, we provide the right products for their customers.
The Regional Service Technician role involves installing, maintaining, and repairing drink dispensing equipment at customer sites, ensuring high-quality performances and excellent service.
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Key Responsibilities
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Installation & Service:
- Install new equipment.
- Perform planned maintenance on drink dispense systems.
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Reactive Maintenance:
- Conduct second-line troubleshooting to resolve breakdowns.
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Customer Support:
- Act as the face of Vimto Out of Home.
- Build strong customer relationships and quickly resolve issues.
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Asset Management:
- Oversee equipment including surveys, installations, maintenance, and safe handling of returned units.
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Compliance & Safety:
- Follow health & safety protocols, including COSHH, PPE, and working-at-height regulations.
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Reporting:
- Log technical data, complete service documentation, and update CRM systems with equipment status updates.
ABOUT YOU
To thrive in this role, you’ll bring:
- Regional Technical Service experience, ideally within a fast-paced customer service environment—preferably in leisure or hospitality.
- Teamworking ability to meet customer service targets or team objectives.
- A strong understanding of the Out of Home market, products, and equipment—with experience in safe working systems and SOPs.
- Interpersonal skills to build relationships quickly across all levels, influencing key internal and external stakeholders.
- Proactive problem-solving and root-cause analysis skills.
- Strong organisation, multitasking, and adaptability in a fast-paced environment.
- Technical literacy and comfort with IT & business systems.
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BENEFITS OF WORKING WITH US
No matter your role, you’ll enjoy exceptional benefits:
- 25 days’ holiday (with the option to buy extra yearly).
- Annual Bonus and Save-as-you-Earn Share Scheme.
- Opportunity to join a private medical cover scheme.
- Enhanced primary carers’ leave and extended sick pay.
Plus, don’t forget the perks:
- Holiday home stay.
- A day off on your birthday.
- Free on-site parking.
- 1 day off per year to volunteer in the community.
- Help yourself to drinks when visiting our sites.
- Company staff shop discount on our products.
DIVERSITY & INCLUSION
We’re committed to building a valued and supportive workplace where diverse perspectives thrive. If you have different backgrounds or ways of thinking, we welcome you.
Apply now to taste a fresh career and join Nichols—Where work tastes better.
Recruitment Process Successful candidates will typically undergo:
- An initial call with a Talent Advisor.
- Interview with a Regional Manager.
Reasonable adjustments can be made during recruitment. Contact us if needed.
Job offer terms: Subject to Right to Work in the UK. Unfortunately, we are unable to sponsor visas.
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