Regional Solution Engineer in Europe (UK based)

Customer and Internal Enablement

• Play an active role in the development and maintenance of reusable demonstration assets, reference architectures, technical playbooks, and HelixGPT agent design patterns that incorporate field-proven best practices, deployment guidance, and customer success learnings.
• Enable account teams and partners through technical mentorship, coaching, and knowledge-sharing on BMC Helix capabilities, AI use cases, competitive positioning, solution differentiation, and best practices for technical qualification, adoption, and expansion.
• Act as a subject matter expert for designated solution domains, contributing to internal communities of practice, technical enablement programs, and thought leadership initiatives.
• Collaborate with Customer Adoption Engineers, Partner Adoption Engineers, and delivery teams to capture and share repeatable success patterns, lessons learned, and emerging customer requirements.
• Provide structured feedback to Product Management on customer requirements, adoption challenges, competitive trends, product gaps, and emerging use cases to help influence product strategy, roadmap priorities, and future product enhancements.
• Develop and maintain relationships with customer technical champions. Develop customer references to support sales and analyst customer validations.

Required Qualifications

• Demonstrated expertise in at least two of the following domains: IT Service Management (ITSM), AIOps, observability, IT operations management, service automation, or AI-driven IT operations.
• Strong working knowledge of generative and agentic AI concepts, including their application in designing, orchestrating, and governing enterprise AI agents in IT environments.
• Proven ability to lead technical and value-based discussions with stakeholders ranging from system administrators and architects to senior executives (CIO/CTO level), translating technical solutions into business outcomes.
• Hands-on proficiency with REST APIs, scripting (Python or PowerShell), and enterprise integration patterns across cloud, SaaS, and on-premise environments.
• Demonstrated track record of pre-sales engagements that resulted in successful production deployments and measurable customer adoption and value realization.

Preferred Qualifications

• Direct experience with BMC Helix or comparable enterprise IT operations platforms, such as ServiceNow, Ivanti, or similar ITSM solutions, along with observability and AIOps platforms such as Dynatrace, Moogsoft, or equivalent enterprise tooling ecosystems.
• Hands-on experience designing, deploying, or operating agentic AI use cases in enterprise environments, including integration into production workflows, governance of AI behavior, and alignment with operational and security requirements.
• Industry certifications such as ITIL Foundation or higher, and/or cloud platform certifications (AWS, Azure, GCP) or Kubernetes certifications; additional exposure to AI/ML or platform engineering certifications is a plus.
• Experience supporting complex global enterprise accounts across multiple regions and time zones, including coordination across distributed technical teams, stakeholders, and delivery partners in production environments.

Success Measures

• Technical win rate on qualified opportunities, weighted by deal complexity and strategic importance.
• Pre-sales-to-production conversion rate, measured by successful deployment of architected solutions into production environments with defined customer success criteria.
• Measurable value realization in accounts influenced by the Solution Engineer, including operational efficiency gains, automation outcomes, and improvements in service performance where applicable.
• Quality of solution handover as rated by Customer Adoption Engineering and validated against deployment readiness, completeness of documentation, and clarity of success criteria.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the HELIX salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At HELIX, it is not typical for an individual to be hired at/near the top of the range. A reasonable estimate of the current range is £60,300 - £100,500.