Mitie Cleaning & Hygiene Services
Regional Store Detective NFL
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Regional Store Detective
£15.48 per hour | 47 hours per week
Better places, thriving communities.
Job Overview
Your role is to help protect our customers’ property, people, and assets by delivering high-quality security services in line with the site’s Assignment Instructions (AIs) and any updates.
You will play an important part in meeting — and ideally exceeding — the Key Performance Indicators (KPIs) and Service Level Agreement (SLA) requirements, contributing to a positive working environment and the long-term success of the contract.
We are committed to your growth, and you will receive ongoing training and development to support your confidence, skills, and career progression.
Main Duties
Operations
- Understand and follow all policies, legal requirements, and regulatory standards as guided by the Security Account Manager and UK legislation.
- Carry out all tasks and responsibilities on site as outlined in the Assignment Instructions (AIs).
- Regularly review the AIs to stay up to date with any changes and feel empowered to suggest improvements that enhance service quality.
- Maintain compliance with industry and statutory requirements.
- A valid front-line SIA licence in Security Guarding or Door Supervision is essential and must be worn while on duty.
- A CCTV PSS SIA licence and additional contract-specific training are also required.
- Follow all safety and legal obligations associated with the role.
- Work in a structured, organised, and reliable manner.
- Follow instructions professionally and confidently.
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Training & Development
- Complete all required competency training to a high standard.
- Take part in additional training as directed by the Security Account Manager to support ongoing development.
- Use technology confidently to meet work objectives and continue building your knowledge and expertise.
- Ensure your SIA licence is renewed at least 16 weeks before expiry.
Security and Health & Safety
- Stay alert to any Health & Safety risks and report them immediately.
- Be aware of changes or potential threats in the environment and take appropriate action to reduce risk.
- Use good judgement and involve others promptly if a situation becomes challenging or unsafe.
- Maintain professionalism and calm communication, even when dealing with difficult situations or individuals.
- Record accurate and detailed notebook entries after any incident to support the reporting process.
- Follow schedules and demonstrate commitment to both Mitie and the client.
- Complete check calls within the required timeframes as outlined in the AIs.
- Contact emergency services and the Communication Centre when incidents occur.
Requirements
- A valid SIA Licence
- SC Clearance (desirable)
Benefits
We offer a market-leading flexible benefits scheme to suit your lifestyle, including:
- Virtual GP – expert advice via video or phone without leaving your home.
- Financial wellbeing assistance through our Salary Finance scheme:
- Early access to 50% of your earned pay before payday.
- Competitive loans.
- Flexible benefits platform (Choices), offering:
- Dental insurance.
- Dining cards.
- Coffee club memberships.
- Affordable technology products.
- And much more!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
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High street discounts through MiDeals on thousands of retailers, gyms, and more.
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Cycle-to-work scheme.
Life cover of the greater of your equivalent annual salary or a minimum of £10,000 to provide peace of mind for your dependants.
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Save-as-you-earn scheme.
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Mitie Matching Share Plan (eligible for free shares).
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Mitie Stars recognition awards for hard work:
- Monthly cash prizes.
- Chance to win £10,000 as an annual top prize.
We offer a diverse range of training and development opportunities via extensive learning resources to help you progress your career.
About Us
Since 1987, Mitie—home to 80,000 employees worldwide—has been a leading facilities management and professional services company. Our clients span household names in banking, critical government sites, hospitals, and schools.
Join our Mitie Team. Together, our diversity makes us stronger. Please apply now.
If you have a disability or long-term condition, such as dyslexia, anxiety, autism, a mobility condition, or hearing loss, and require reasonable adjustments during the recruitment process, please notify us by emailing the appropriate contact.
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