MAN Truck & Bus UK
Regional Support Manager
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Do you have a technical background and experience working in the automotive industry?
Are you adept in offering commercial and technical solutions to customers?
We are recruiting for a Regional Support Manager to join our team on a full time, permanent basis, covering the south of the country.
In This Role You Will
- Ensure all customer and dealer technical issues are resolved in the field in a professional and timely manner.
- Regularly structure meetings with dealers & customers as required to improve customer satisfaction and report accordingly.
- Review dealer scorecard and specific KPIs (CXI, MOT pass rate, Mobile 24, recalls, documentation and compliance)
- Take ownership of customer issues and escalations (e.g. VSA/ PSA, Technical advice, capacity management) and responsible for liaising with stakeholders in the process to get timely resolution.
- Support dealers with onsite training of current IT platforms for R&M / Warranty & Goodwill
- Support R&M adjudication team with High value claim repair requests
- Coach dealers to improve claim submission efficiency & assist dealers to become more productive
- Take ownership of customer Warranty and R&M issues
- Take ownership of customer Comfort Managed contracts
- Resolve Customer Uptime claims
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In order to perform this role effectively, you will have customer and dealer experience, be able to efficiently manage problems, and have proven experience in successfully managing stakeholders.
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It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to our extremely attractive benefits scheme that includes perks such as private health care, a healthy pension contribution, 25 days holiday (with the opportunity to buy more), and attractive employee car scheme to name a few.
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