Home Instead Thornbury, Yate & Dursley
Registered Care Manager
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Are you an ambitious and passionate Care Manager looking for the opportunity to help shape and grow something truly special?
At Home Instead Thornbury, Yate & Dursley, we provide high-quality domiciliary and live-in care across South Gloucestershire and surrounding areas. We’re proud to be part of the wider Home Instead network - with over 260 offices nationwide, Home Instead is one of the UK’s largest and most highly recommended home care providers, with more CQC Outstanding-rated offices than any other provider in the sector.
Our office is also part of the Home Instead Virtus Care Group - a growing group of four Home Instead offices across the South. This gives you the best of both worlds: the support, stability and shared expertise of an established group, alongside the autonomy and opportunity to make a genuine impact locally and put your own stamp on the role.
Based at our office in Tortworth and covering South Gloucestershire and surrounding areas, this is an exciting opportunity to lead and grow a developing home care and live-in care service while working alongside a supportive senior leadership team that genuinely values innovation, relationships and high-quality care. We’re not looking for someone to simply maintain a service. We want someone who is energetic, positive and driven - someone who is excited by the idea of putting their own stamp on a growing organisation and helping create an outstanding culture from day one.
If you’re confident with technology and systems, great with people, passionate about client experience and ready to be part of an ambitious journey, we’d love to hear from you.
The Role
As Registered Care Manager, you’ll play a key leadership role in developing and growing the service while ensuring exceptional standards of care and compliance.
You will:
- Register with CQC and lead all regulatory compliance and quality standards
- Build, support and inspire a compassionate, high-performing team and culture who embody our core values of responsiveness, trust and quality
- Lead client onboarding, care planning and relationship management to ensure the most exceptional service is provided
- Keep up to date with current legislation, CQC requirements and best practice guidance to ensure the service remains fully compliant and forward-thinking
- Manage safeguarding concerns, incidents and risk appropriately, ensuring clients are always protected and supported
- Liaise professionally with healthcare professionals, local authorities, GPs, district nurses and other external partners to support positive client outcomes
- Confidently build relationships within the local community to promote the service, develop partnerships and support positive brand awareness
- Support recruitment, mentoring and development of Care Professionals to build a strong and values-led team
- Carry out audits, quality assurance checks and spot checks to continuously improve service delivery and client satisfaction
- Use technology and care systems confidently to support efficiency, quality and growth
- Work closely with senior leadership to support business growth and development
- Drive a positive, client-first culture where people genuinely feel cared for and valued
- Be hands-on, adaptable and willing to support operational delivery during the growth phase, including providing direct care support where required
- Participate in the on-call rota and provide calm, effective leadership in response to operational challenges or emergencies
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About You
We’re looking for someone who combines professionalism with positivity, leadership and compassion. As a business, we are passionate about continuous improvement and always striving to make our service even better, so we’re looking for someone who shares that mindset and is motivated by delivering exceptional care and outcomes.
You may already be an experienced Registered Care Manager, or perhaps an ambitious Deputy Manager who is ready to take the next step in their career. Either way, you’ll be passionate about delivering outstanding person-centred care and genuinely committed to making a difference in people’s lives.
The ideal candidate will be positive, proactive and solutions-focused, with the confidence to lead from the front and inspire those around them. You’ll be comfortable using technology, digital systems and care management platforms to support quality, efficiency and growth, and you’ll have excellent interpersonal and communication skills that allow you to build strong relationships with clients, families, professionals and your team.
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You’ll thrive in a role where no two days are the same, remaining calm under pressure while embracing the challenge and excitement of helping to build and grow a developing service. You’ll be organised, commercially aware and able to balance high-quality care with sustainable growth, while creating a culture where people feel valued, supported and motivated.
Most importantly, you’ll genuinely care about people - always putting clients, families and your team at the heart of everything you do. You’ll also be excited by the opportunity to help shape the future of the Home Instead Virtus Care Group and make a meaningful impact within a growing and ambitious organisation.
What’s in it for you
- A competitive salary with on-call enhancements
- A generous holiday allowance, increasing with length of service & your birthday off
- Opportunities to progress and develop within our group structure
- Access to our Wellbeing Hub and free wellbeing app
- Training and development like you’ve never known… our Care Skills Academy is our one stop shop for growth, knowledge and potential
- The opportunity to help shape and develop a small care service from the ground up
We believe great care starts with great people.
At Home Instead Thornbury, Yate & Dursley, we’re creating a modern, forward-thinking care service built on quality, relationships, innovation and trust. This is a fantastic opportunity for someone who wants to grow with a business, influence its direction and make a genuine difference every single day.
As part of the wider Home Instead Virtus Care Group, you’ll benefit from the support, experience and collaboration of an established group of successful offices, while still having the freedom and visibility to make a real impact locally.
If you’re excited by the idea of building something meaningful, leading a fantastic team and creating exceptional care experiences - we’d love to speak with you - so please apply today and we'll be in touch!
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