Animal Trust
Registered Veterinary Nurse – Reception & Client Experience
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Preparing for a New Veterinary Hospital in Hull
We are delighted to be preparing for the launch of a brand-new veterinary hospital in Hull, further expanding our services across Yorkshire. Our new Hull hospital will enable us to provide affordable, high-quality veterinary care to even more pets and their owners across East Yorkshire. Hull will be set to open its doors in January 2027.
About Animal Trust
Animal Trust is an independently owned, not-for-profit Community Interest Company (CIC) providing accessible, affordable, high-quality veterinary care. Operating 24 hours a day, 7 days a week, our hospital will offer continuous patient care and emergency services, supporting both our clients and the wider veterinary community.
Our commitment to affordability sets us apart. With free consultations during the day and £79 out-of-hours consultations, we remove barriers that can prevent pet owners from seeking veterinary advice. Combined with our transparent packaged pricing, this allows us to see a varied and rewarding caseload, providing excellent opportunities for our clinical teams to develop their skills and experience.
About the Role
Are you a Registered Veterinary Nurse looking to take your career in a new direction, one that uses your clinical expertise in a non-clinical, client-facing role? If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you.
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In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams, supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes. This role is ideal for an RVN with 2+ years’ experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.
What You’ll Be Doing
- Triage Support Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.
- Diary Coordination Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.
- Client Communication Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.
- Call Handling Provide friendly, professional, and confident support to owners contacting the clinic by phone.
- Pharmacy Support Assist with repeat prescription requests and medication dispensing. Maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.
- Administrative Support Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs.
- Client Concerns Management Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.
- Line Management Line management and leadership support of the client services team as your clinic continues to grow.
- Reception Duties As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face-to-face as well as via digital and telephone communication channels.
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What We’re Looking For
- RVN qualified with a minimum of two years’ experience
- Confident communicator with excellent organisational skills
- A calm, compassionate problem-solver
- Someone who enjoys working closely with clients and supporting clinical teams
- Passionate about delivering outstanding client experiences
Benefits
- 6 weeks holiday, including bank holidays
- CPD funded
- 52 Weeks sickness benefit available
- Employee assistance program
- Enhanced maternity and paternity package
- Contributory pension scheme 4%
- RCVS and VDS fees paid
- Cycle to work scheme
- Store discounts with Perkbox
- Staff discount (20%)
- E-Car Scheme
- Refer-a-Friend bonus
Role Details
- 40 hours per week, worked over 5 days
- Working hours between 08:00-16:30hrs
- Non-clinical role – ideal for nurses transitioning away from clinical practice
- No weekends
Closing Date for Applications
10th August with interviews being held end of August 2026
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