Essex County Council
Registration Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Registration Service Advisor
About This Role
Registration Service Advisor
Fixed Term, Full Time Annual Salary: £25,959 Location: Chelmsford Working Style: Fixed-base worker Closing Date: 5th July 2026
Note: Available as a fixed-term contract or secondment opportunity for up to 12 months.
The Role
At the heart of the Registration Service, this varied and rewarding opportunity allows you to support key public service milestones. As a Registration Service Advisor, you'll occupy a central role within a dynamic team, delivering essential services such as:
- Managing marriage bookings and citizenship ceremonies
- Supporting statutory registrations (e.g., births, deaths)
- Ensuring data integrity and confidentiality
Every day offers new challenges, demanding a proactive, flexible approach. Your responsibilities include:
- Handling customer enquiries across multiple channels (face-to-face, phone, email, digital).
- Maintaining accurate records while upholding discretion and professionalism.
- Supporting customers through sensitive transitions, such as major life changes.
This role is ideal for someone who thrives in a fast-paced environment, values continuity of service, and seeks to develop expertise in statutory public administration.
The team is dedicated to improving lives through person-centred outcomes—whether assisting couples, supporting new families, or welcoming newcomers to the UK through citizenship ceremonies.
To learn more about our workflow, explore Climate, Environment and Customer Services.
Why Join Us?
The Opportunity
Essex County Council (ECC) serves over 2 million residents, delivers transformational change, and fosters an inclusive culture where innovation and connectivity drive growth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This vital role ensures life’s significant moments are marked with accuracy and compassion—from marriage ceremonies to birth registrations.
As a Registration Service Advisor, your impact will shape lives directly:
- Be the first point of support for customers navigating critical services.
- Embrace flexibility and precision in a multi-faceted role.
- Uphold high standards of customer care.
Minimum requirements: Essential:
- Experience in administration environments.
- Strong interpersonal and digital communication skills.
- Proficiency in Microsoft Office.
- Commitment to continuous service improvement.
Key Accountabilities
- Provide comprehensive advice on registration functions, including:
- Births
- Deaths
- Civil partnership/marriage announcements
- Citizenship ceremonies
- Manage all customer engagement channels (telephone, in-person, email, digital platforms) with empathy and efficiency.
- Ensure accuracy and security of documents and legislative compliance in records.
- Assist individuals during emotional legal proceedings with tact and professionalism.
- Process bookings, payments, and applications, confirming deadlines and availability.
- Collaborate with:
- Registrars
- Healthcare teams
- External partners
- Uphold safeguarding, data protection, and equality principles rigorously.
- Achieve team goals while remaining adaptable to shifting demands.
- Maintain current knowledge of legislative procedures via training.
Requirements
We value the following experiences:
- Basic qualification: RQF Level 2 (e.g., GCSEs) or equivalent (e.g., experience).
- Ready to progress: Commitment to develop skills within a well-structured team.
- Workplace adaptability—thrive in a demanding environment.
- Excellent verbal/written communication skills.
- Technical confidence: MS Office competence is crucial.
- Customer service achievements—evidence of fully supporting client needs.
- Statutory service experience: Willingness to engage with evolving processes.
- Mental fortitude to collaborate constructively with partner organisations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Interview Process
Face-to-face interviews will be held on 16th and 17th July 2026.
Why Choose Essex County Council?
Dynamic Culture & Growth
Essex’s strengths:
- Productivity recognition: Topperforming within local authorities (IMPOWER index).
- Innovation focus: Aiming for a Mayoral Combined County Authority by May 2026.
- Top-tier reputation: Ensuring impactful local change.
Dedicated Engagement
- Flexible working options to support diverse lifestyles.
- Support for care-leavers, veterans, and disabled applicants (Job Interview Scheme).
- Integrity at all levels, based on Nolan principles and EsCC's code of conduct.
Employee Commitments
- Role responsibility: Should require a DBS check, maintaining membership with the UK Government’s DBS Update Service at your own cost.
- Safeguarding commitment: Full adherence to ECC’s safeguarding policies.
Community and Beyond
Interested in broader career opportunities? Essex Talent Community provides updates on roles, news, and workshops via Facebook, Twitter, Instagram, or LinkedIn.
Questions or adjustments for accessibility? Reach out to: resourcing.team@essex.gov.uk
#EssexRecruitment
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills