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Regulatory Counsel
Hemel Hempstead (Hybrid – 3 days per week in office) Permanent | Full Time Competitive salary + bonus and benefits
About the Role
Are you a qualified solicitor with a passion for consumer finance? If so, Haven is looking for a highly experienced Regulatory Counsel to join our Legal team.
Reporting to the General Counsel, you’ll act as the lead advisor on all regulatory matters, ensuring the business complies with legal obligations, including those required by the:
- FCA (Financial Conduct Authority)
- Gambling Commission
You’ll serve as a trusted adviser to the Haven board, working closely with the Executive team, Finance, Commercial and Caravan Sales to provide expert guidance on:
- Legal
- Regulatory
- Compliance
- Corporate governance
- Conduct risk issues
This high-impact, hands-on role suits a commercially minded specialist who thrives in complexity, enjoys shaping policy and process, and can translate regulatory obligations into practical outcomes.
Your Responsibilities
Core Advisory Role
- Act as the lead advisor on regulatory matters, including:
- FCA requirements
- Gambling Commission obligations
- Wider statutory compliance
Strategic & Executive Collaboration
- Provide constructive challenge to the Haven board through regular reporting
- Offer expert advice to:
- Executive team on legal, compliance, corporate governance, and conduct risk
- Internal stakeholders on financial crime, money laundering (AML), and related controls
Specialist Oversight
- Oversee FCA obligations, ensuring robust processes and controls
- Support Guernsey insurance captive administration and governance
- Legal & regulatory advisory on financial promotions and advertising
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Policies & Incident Management
- Develop frameworks for policy, process, and procedures to ensure adherence to standards
- Manage and investigate incidents (e.g. whistleblowing, consumer credit, consumer rights, data protection)
Commercial & Project Support
- Provide clear, pragmatic advice for commercial projects
Continuous Learning & Adaptation
- Stay up to date with corporate law and statutory obligations to maintain compliance
Requirements
- Qualified solicitor in England & Wales
- End-to-end consumer finance expertise, gained in:
- In-house roles, or
- Private practice
- Financial services experience, ideally in:
- Lending
- Consumer credit
- Motor finance
- Strong knowledge of:
- Consumer credit laws
- Consumer Duty and its implications
- Key competencies:
- Analytical & problem-solving skills
- Risk identification & assessment
- Critical thinking and sound judgment
- Excellence in communication (verbal, written, interpersonal)
- Prioritisation & workflow management, able to adapt to pace and complexity
- Business process understanding with a track record of supporting change
- Confident stakeholder management and influence over senior leadership
- Desirable (but not essential): Understanding of the leisure or hospitality sector
Why Haven?
Haven is a forward-thinking community that: ✔ Values innovation and ideas ✔ Enables continuous learning and growth ✔ Creates a supportive culture fostering authentic team dynamics
The Haven Team Philosophy:
Our businesses—Haven & Warner Hotels—unite under a shared passion: delivering unforgettable guest experiences. As part of this, our team culture is built on:
- Openness
- Transparency
- Authenticity
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Hybrid Working Model
50% of work week at HQ in Hemel Hempstead (or external offices/events).
Rewards & Benefits
- 25 Days annual leave + Bank Holidays + Holiday Buy Scheme
- Annual performance bonus
- 20% guest discount on Haven & Warner Hotels holidays for you, family and friends
- Comprehensive wellbeing support
- Exclusive partner discounts (e.g. corporate partners)
- Development opportunities, including learning and growth programming
- Enhanced family-friendly policies and pay (eligibility may apply)
[About Bourne Leisure](##Bourne Leisure Section Would Normally Be Tagged as ‘Who We Are’)
Haven operates as part of the award-winning family—Bourne Leisure.
- Team size: 9,000+ members across 39 seaside locations
- Headquarters: Hemel Hempstead
The company is recognised for its Breath of Fresh Air culture, emphasising:
- Supportiveness
- Inclusion
- Guest-centric success
Your Recruitment Journey
Interview process (~3 stages)
- Presentation/skills-based assessment may be included Reasonable accommodations available—let us know if you require support.
Diversity, Equity & Inclusion (DEI) Commitment
Haven prioritises DEI at the heart of everything. Applicants from all backgrounds are encouraged to apply.
Questions? Need adjustments? Reach out: resourcingteam@bourne-leisure.co.uk.
DEI is central to our mission. Flexible/part-time entry considered—let us know your needs.
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