United Utilities
Regulatory Operational Performance Manager (Water)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Regulatory Operational Performance Manager (Water) | Warrington | Hybrid
At United Utilities, we keep the North West flowing with safe, reliable water and wastewater services that support communities, protect the environment, and enable a greener future. We are now seeking an exceptional leader to join us as a Regulatory Operational Performance Manager within Water Services.
This is a high-impact leadership role at the heart of our regulatory performance. You will shape how we deliver environmental reporting, influence strategic decision-making, and strengthen our relationships with key regulators. You will be a confident and credible leader, able to inspire high-performing teams, influence at senior levels, and consistently deliver results in a complex, fast-paced environment. With a forward-thinking approach, you will anticipate challenges, adapt quickly to change, and operate with autonomy while exercising sound judgment on when to escalate.
Job Purpose
Drive the delivery of environmental regulatory reporting across Water Services, ensuring:
- Compliance is robust
- Performance is well managed
- Outcomes consistently meet the expectations of stakeholders and United Utilities
Lead, develop, and empower a team of analysts to deliver high-quality operational reporting and regulatory returns that stand up to scrutiny. You will create a performance-focused culture, where:
- Clear accountability
- Strong collaboration
- Continuous improvement enable the team to consistently meet and exceed regulatory targets.
Key Accountabilities
- Inspire and lead the Regulatory Operational Performance team, embedding a strong culture, upholding company values, and enhancing United Utilities’ reputation
- Oversee regulatory reporting to the Environment Agency and Ofwat, ensuring:
- High-quality data
- Clear interpretation of regulatory requirements into actionable business outcomes
- Identify regulatory performance risks early and coordinate the development and delivery of targeted performance improvement plans
- Provide a clear and confident view of performance against regulatory targets, enabling:
- Focused action
- Continuous improvement across Water Services
- Partner with Water Services teams to proactively manage:
- Regulatory performance
- Emerging issues
- Support for pollution incident management and engagement with the Environment Agency
- Build and maintain strong, effective relationships with the Environment Agency to secure the best outcomes for United Utilities
- Ensure all team activity meets:
- Legal and company standards
- Strong focus on health and safety
- Risk reduction
- Act as the subject matter expert for water compliance and environmental risk
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills and Experience
- Strong technical understanding of water processes across catchment and network operations, with the ability to apply this knowledge in a regulatory context
- Solid experience in a regulated environment, with in-depth knowledge of environmental regulations and their practical application
- Ability to translate complex technical information into clear, meaningful insights that drive understanding and action across the business
- Creative and analytical thinking, with the ability to:
- Anticipate risks
- Adapt to change
- Solve problems effectively
- Strong commitment to:
- Legal compliance
- Maintaining a safe working environment through effective health and safety leadership
- Experience:
- Engaging with the Environment Agency
- Operating within a highly regulated industry
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why This Role?
This is more than just a leadership role—it’s a chance to shape how regulatory excellence is defined and delivered across a critical public service.
You will:
- Sit at the centre of key decisions, influencing performance at scale
- Strengthen regulator relationships
- Drive outcomes that directly impact the environment and millions of customers
You will have:
- The autonomy to lead with confidence
- The platform to influence at a senior level
- The opportunity to build and elevate a team that delivers real, measurable impact
Every improvement you drive will contribute to a greener, healthier North West.
Benefits
- 26 days annual leave (rising to 30 days with service), plus bank holidays
- Competitive pension with up to 14% employer contribution and life cover
- Performance-related bonus of up to 7.5%, plus recognition awards
- Company-funded healthcare plan and wellbeing support, including:
- Mental health resources
- Employee Assistance Programme
- Access to:
- Discounts
- Gym savings
- Flexible benefits through MORE Choices
- Financial wellbeing support, including:
- Salary Finance
- Wealth at Work
- Electric vehicle scheme and ShareBuy options
- Enhanced parental leave
If you are ready to take ownership, lead with purpose, and make a lasting difference, we would love to hear from you.
Apply now.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills