Virgin Media O2
Regulatory Project Manager 6 month FTC, Reading
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Summary
Location
London, Reading
Job Type
Full Time
Posted Date
08-Jul-2026
Ref #
74582
Role Overview
As a Regulatory Project Manager, you will play a key role in ensuring regulatory products and processes are managed effectively across mobile, fixed, and converged services. You will take ownership of end-to-end regulatory operations, helping to ensure compliance with Ofcom requirements while supporting the delivery of consistent, high-quality customer communications. This is a role where attention to detail, strong governance, and a clear understanding of regulatory frameworks come together to protect both customers and the business.
In this role, you will oversee the in-life performance of regulatory products, managing data, reporting, and controls to ensure accuracy and compliance. You will work with stakeholders across legal, compliance, product, and operations to coordinate updates, respond to regulatory enquiries, and support ongoing improvements. Alongside this, you will analyze performance, manage incidents and risks, and drive continuous optimization of processes to ensure regulatory obligations are delivered effectively and efficiently.
About Us
At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed, and overall performance, while O₂ keeps people connected on the move with award-winning coverage.
We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.
Join us and you’ll be part of a team that stays curious, positive, and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.
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You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted, and genuinely valued, you’ll feel right at home here.
Our Ways of Working
We’re a flexible-first organization, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.
That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.
Accessibility, Inclusion, and Equity
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do, and putting inclusion at the heart of our business.
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard, and supported.
When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship, and create uplifting spaces where you can learn, share, and feel part of something bigger. They play a big role in helping people feel connected from day one.
Must Haves
- Experience in regulatory compliance, product governance, or operational management within a regulated environment
- Strong understanding of regulatory frameworks and customer communication requirements such as Ofcom obligations
- Proven ability to manage end-to-end processes and coordinate across multiple stakeholders
- Strong analytical skills with experience in data interpretation, reporting, and performance monitoring
- Experience managing risks, issues, and controls within a governance framework
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Other Desired Skills
- Experience working with regulatory products such as ECN, ABTN, OTS, or PAC STAC
- Experience maintaining regulatory documentation, templates, or communications
- Familiarity with incident management tools and approaches
- Experience supporting regulatory change delivery or continuous improvement initiatives
- Experience working with cross-functional teams across legal, compliance, and product
What's in it for You
We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension, and generous holiday – plus your birthday off.
And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV, and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences, and chances to attend events at The O₂ and beyond.
Next Steps
If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager, and a task or assessment.
We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.
We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
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