Red Kite Community Housing
Relationship Advisor (Customer Service Agent) 13 months fixed term
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Key Responsibilities
Key responsibilities include acting as a welcoming and reliable point of contact for tenants, managing repairs, ASB reports, payments, and general enquiries across all communication channels with ownership and empathy. The role involves resolving around 50 customer interactions daily, collaborating with teams to deliver first-time solutions, maintaining accurate records through IT systems, coordinating work and demand, supporting colleagues, and contributing to service improvements. It also includes monitoring service delivery, championing customer-led service design, upholding Red Kite’s values, and leading specific functions such as repairs, income, ASB, rotas, and reporting.
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For this role, you will need a proactive, can-do mindset, a commitment to doing what is right, and a willingness to learn, take feedback, and continuously improve. You should bring excellent communication skills, strong organisation and prioritisation in a fast-paced environment, and the confidence to contribute ideas, support colleagues, volunteer for projects, and look for creative, innovative ways to improve how things are done.
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